Amazing people, questionable management
Pros
The work itself can be genuinely fulfilling, as you are working directly with mental health providers. Though you might occasionally deal with difficult customers, they are far from the norm. The customers were engaging, and I enjoyed supporting a product that felt meaningful. My day-to-day responsibilities helped me grow both professionally and personally. Overall, your coworkers are mostly laid-back, which aligns well with the modern tech startup culture the company is aiming to create. The recruiting team here has a knack for picking out the best, and I made lifelong friends during my time there.
Cons
The workload was intense and support uneven—some teams had no guidance, while others were micromanaged to the extreme. My colleagues and I frequently found ourselves handling workloads equivalent to that of four people. On top of that, we were often notified of significant software changes with almost no time to familiarize ourselves with them or adapt to the updates effectively. Promotion decisions felt erratic, based more on politics than performance or experience. Leadership often appeared to ignore inappropriate behavior in certain instances, while taking disciplinary actions or even terminating employees for comparatively minor infractions. Over time, a sense of favoritism becomes evident to anyone working there, and what initially feels like a close-knit community starts to resemble high school cliques.