Aug 31, 2023
TherapyNotes Response
2yNot every hiring decision is the right one. This individual was not up to the task. Best of luck to him.
TherapyNotes reviews
4.0
77% would recommend to a friend
Bradley S. Pliner
88% approve of CEO
73% positive business outlook
TherapyNotes has an employee rating of 4.0 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TherapyNotes employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
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Reviews by job title
105 reviews
5.0
May 22, 2023
Recommend
CEO approval
Business Outlook
Pros
*Solid work-life balance with opportunities to work from home full-time, a flexible work schedule, and I feel that expectations overall are reasonable. We size our own work, which helps set expectations, and adjustments can be made when we encounter unexpected complications. *Teams are collaborative, helpful, friendly and inclusive. Working here is fun to me. *Management recognizes, rewards, and promotes strong performers, and genuinely cares about employee development with things like mentorship programs, one on one meetings, subscriptions to Pluralsight, career frameworks and planning sessions, creating opportunities to try new things, and clearly communicating performance objectives. *The health benefits are the best I’ve yet encountered, and compensation is competitive. *The company is strong and growing, and I’m happy to be contributing to our growth and strength. I’m also proud that I’m applying my skills to develop and improve a product that makes a real impact in people’s lives, particularly in the mental health space. *Our dev process is solid and continuously improving. We also use a modern stack, which depends on what you’re working, and I'm sure will continue to evolve as we develop new products and features. *Management and leads listen and respond to suggestions, and I feel that everyone genuinely cares about our success as a company and the individuals who make it work. *I also love how we can implement and deploy changes quickly, either to our product, processes, or IT/infrastructure. It’s refreshing in fact.
Cons
I can't think of any cons right now.
1.0
May 18, 2023
A call center through and through
Former employee, less than 1 year
Horsham, PA
Recommend
CEO approval
Business Outlook
Pros
There are free snacks and drinks. The staff if very diverse.
Cons
You are expected to work more time than you are being paid for. They bring up coming in 10 to 15 minutes before your start time, but at the same time there is no mention of being on a call 45 minutes past when you were supposed to leave. They have very antiquated views of a salaried position and there is no discussion of flex time, and if there is it is in very hushed tones so word doesn't spread if accommodations are made. For customer service, there is a level of oversight that can make the position unbearable very quickly. There were multiple mentions of eyes being everywhere, whether it was in the call queue, or on the messaging app to make sure you are logging on exactly at your start time or responding to every post made by a manager or team lead, even if is a post of a gif saying what day of the week it is. You are also expected to share that you are in the bathroom with a restroom emoji. I am not able to speak for other departments, but if you are being told that there are eyes everywhere, it is very unsettling and makes for an untrusting and uncomfortable work culture. You will also hear things about being 5 minutes late from the main chat for customer service as well as the individual team chats. This becomes overwhelming to be bombarded with the idea that staying beyond your end time is a moot point compared to making sure you are there exactly at your start time. I think there is an attempt to put a fun coat of paint over the actual position, which is fine to a degree. However, when you are forced to participate by responding to posts that have nothing to do with actual tasks all the while being told you are being watched if you don't do those things, the "fun" aspect fades very quickly and you realize that this is a call center through and through. If you are comfortable with a call center atmosphere and constant oversight then give them a shot. They do have nice equipment and free snacks. I just felt the need to voice my experience to anyone who might be on the fence or wanted to know what the position would be like.
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