TimelyCare signifies everything that is wrong with for profit healthcare in this country. It’s a machine built to look like compassion but powered by greed. The company is more concerned with chasing numbers, not people. It’s a place where profits not only come before employees but also patients. The company constantly changes direction, leaving employees confused and exhausted. Every few months, leadership shifts again, bringing new promises that never last. Strong, supportive managers were pushed out, and those who cared for their customers and work were ostracized and sidelined. You would think the ‘C’ in C-suite stood for either coward, clown or circus depending on which executive(s) in leadership you were talking about. Over time, certain individuals became “yes” people, publicly praising the CEO during meetings as if it were a loyalty test. It felt disingenuous, especially when those who spoke honestly were labeled as “culture killers.”
Customer treatment was heavily influenced by contract size. Larger accounts received constant attention and resources, while smaller accounts, often the ones needing the most support, were deprioritized or brushed aside. Teams were told to focus on “high touch” customers, even if it meant neglecting others. It created an environment where compassion was replaced by revenue pressure, which was difficult for employees who genuinely cared about helping people. Word to any prospective customers, if you are not paying at least $100K for their services, you won’t be treated the same as those who are.
TimelyCare often spoke about equity and inclusion, but the actions didn’t match the words. Removing its LGBTQIA+ banner in 2022 and maintaining minimal diversity in leadership and customer-facing teams made those claims feel hollow. Diversity seemed to be treated as a marketing goal for providers rather than a value within the company itself.
Low morale wasn’t limited to one area. It spanned through multiple departments. Many teams felt burned out, undervalued, and directionless. The constant changes and lack of accountability from leadership left people disengaged and emotionally drained.
There was no transparency, no stability, and very little genuine care for employees or customers. Pay was unfair, growth opportunities were nonexistent, and layoffs were sudden and cold. The mission that once inspired people eventually felt empty.
Don’t believe the five-star reviews on this board. They’re not a reflection of reality. They’re damage control. Every time waves of honest, frustrated employees speak up about the chaos and dysfunction inside the company, HR and the “C”-suite scramble to clean it up. Suddenly, you’ll see a flood of glowing “best place to work” posts pop up out of nowhere, all hitting the same talking points, all suspiciously timed right after negative reviews start gaining traction.
Word to the wise… Stay away!
