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      TimelyCare

      Engaged Employer

      TimelyCare reviews

      2.9

      44% would recommend to a friend

      (138 total reviews)
      avatar

      Luke Hejl

      45% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      TimelyCare has an employee rating of 2.9 out of 5 stars, based on 138 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TimelyCare employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      138 reviews
      1.0
      Jan 26, 2026

      Reluctant, but something needs to be said

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Therapy can genuinely help people, and some people at the company care about helping people.

      Cons

      This company is held back by its leadership. Full stop. Toxic positivity runs rampant, and those who do not cheerlead for the CEO are viewed with suspicion, then contempt, and then outright threatening behavior. I will not rehash it here, buy you can read other reviews about the type of threats, both public and private, that I am referring to. I have yet to read a negative review on this company that I did not also witness first hand. I am not a negative person, and I did not leave under bad terms, but anger toward this company and the way its employees are treated has stayed with since I have been gone.

      1.0
      Jan 20, 2026

      Toxic Positivity

      Marketing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The two pros are the people, not including VP level and higher, and the services provided to the communities served by the care teams. A majority of the people doing all the work at TimelyCare are intelligent, passionate, and a delight to work with. Across almost every team the staff are highly motivated by the desire to be best in class in their respective areas and provide best in class services to diverse higher ed communities.

      Cons

      The "exec/leadership" team. Period. That is the con. That con has led to a mass exodus of a majority of the best and brightest talent and an inexplicable riddle for the exec team as to why. You! It's you! The call is coming from inside the board meeting! Many reviews recently have highlighted unrealistic goals, a disregard for work/life balance, a stated mental health mission while simultaneously destroying the mental health of employees, a retaliatory feedback loop, and a roadmap that is about as easy to navigate as the routes on ice road truckers. I could absolutely call out specific issues and people, however I believe there is one in particular that sums up the environment perfectly. While preaching accountability, dedication, and transparency those same ideals are not applied to themselves. Executive retreats where execs are unreachable on the CEO's boat are the norm while they are complaining staff aren't working hard enough during all hands. C-suite execs who have not come close to achieving goals in years are safe while hardworking staff screaming for support and clarity are terminated or quit in despair. This is a bleak landscape im painting and it is actually very bleak. The cherry on top of this particular sundae is the toxic positivity spewing from the kool-aid stained mouths of the "leaders" about the mission and how great it is to be a part of something so positive to the mental health of so many while actively destroying the mental health of the people who wanted to be there to do exactly that and cannot continue anymore.

      avatar
      TimelyCare Response
      5mo
      Thank you for sharing this feedback. The concerns raised here, particularly regarding leadership, accountability, and employee well-being, are serious and not taken lightly. While we won’t address specific claims in a public forum, reviews like this are read in full, discussed with senior leadership, and considered alongside other employee feedback.
      4.0
      Jan 20, 2026

      Let's be honest here...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      TimelyCare places a strong emphasis on personal growth and professional development. There is meaningful investment in coaching, feedback, and helping employees build real skills that translate beyond the role. Compensation is competitive, and the flexibility around time off is a genuine benefit that reflects trust in employees to manage their responsibilities responsibly. For individuals who are motivated, accountable, and growth-oriented, this can be a highly rewarding environment. When expectations are met, leadership is supportive and invested in employee success. Additional Perspective Some of the more negative reviews appear to come from individuals who struggled with performance expectations or accountability. When I joined, it was clear that there had previously been issues with people taking advantage of flexibility and producing minimal output. The company has since made efforts to address this, which may not be well-received by those who prefer less structure or oversight.

      Cons

      The pace can be intense, particularly around quarter-end when metrics and deliverables are due. This is not a low-pressure role, and workload spikes are real. For those who are not comfortable with performance-driven environments or clear accountability, this can feel overwhelming.

      avatar
      TimelyCare Response
      5mo
      Thank you for sharing such a thoughtful perspective. We appreciate hearing how our focus on professional growth, coaching, and flexibility has supported your experience at TimelyCare. As a mission-driven, growth-stage organization, our work can be fast-paced and performance-oriented, especially during key delivery cycles. We strive to be clear about expectations while pairing accountability with trust, meaningful support, and opportunities to build skills that extend beyond any one role. Flexibility is most effective when grounded in shared responsibility, clear goals, and open communication. We remain focused on hiring for strong alignment with the scope and expectations of each role. Thank you for sharing your perspective. We appreciate your contributions and are grateful to have you on the TimelyCare team.
      Viewing 25 - 27 of 138 Reviews
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      ReviewsTimelyCare reviews

      Glassdoor has 161 TimelyCare reviews submitted anonymously by TimelyCare employees. Read employee reviews and ratings on Glassdoor to decide if TimelyCare is right for you.