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TouchPoint Support Services

Engaged Employer

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(374 total reviews)
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Robert Tindell

49% approve of CEO

34% positive business outlook

TouchPoint Support Services has an employee rating of 2.9 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchPoint Support Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

374 reviews
2.0
Jan 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Clinical aspects of the job Fellow dietitians Occasional free food Paid Academy memberships Pool of education $$ each year for clinical learning Working as a clinical dietitian provides an amazing opportunity for constant learning and growth, and there is no better feeling than being a respected part of the interdisciplinary team and making a difference in patient healing.

Cons

Touchpoint does not value our role as clinical dietitians. They make it clear on numerous fronts that they only value our contributions to foodservice. Our commitment for clinical patient care must always come first. Touchpoint does not value a work/life balance and expects long hours as a standard. Very high turnover rate of dietitians, because they are not valued and it shows Under-payed, raises are hardly sufficient to keep up with inflation The kitchen is a complete disaster. A patient nearly died due to food service incompetence when an allergen was put on an allergy tray. Food service workers are lazy and apathetic and managers often rise to the same level of incompetence. Employees are not held accountable to their poor actions and dangerous trends continue on. Managers have been hired that are not cut out for the job. Not skilled in communication, technology, or critical thinking skills and are extremely emotional and unprofessional.

1.0
Jan 16, 2020
Recommend
CEO approval
Business Outlook

Pros

My immediate co-workers are some of the best and most talented people in the field.

Cons

Absolutely no regard for a work/life balance. Director has literally stated that if we aren’t working 10+ hour days then we aren’t working enough - we are salaried, but also not all full time. Despite repeated concerns regarding a hostile work environment, nothing is ever said or done. As a result, we have had huge turnover in the past 6 months with RD staff. When managers reported 2 more people leaving due to these issues, the director said, “Oh well, I don’t really care”. Reports have been made to HR and every RD that has left has given details of their reasons in “exit interviews”, however they are computerized and nothing appears to be said or done about any of the feedback. Additionally, when it comes to making sure patients are well cared for, this is at the bottom of the list for upper management. They only care that all the boxes are checked on their spreadsheets so that their numbers look good for their bonuses. This has been made very clear to us by upper management on numerous occasions. Working for this company is the definition of moral injury.

1.0
Oct 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Aside from the peers I met, that are wonderful talented individuals, there are none.

Cons

Everything - there is nothing redeemable about this company. Please, do not work here.

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TouchPoint Support Services Response
6y
Hi there - thanks for taking the time to leave a review. We believe healthy relationships between associates is very important. Please reach out to your HR Support Team. They'll be able to help you with the specific issues you're facing. Thanks for being a part of the TouchPoint family and taking the time to provide feedback.
Viewing 4 - 6 of 374 Reviews

Glassdoor has 386 TouchPoint Support Services reviews submitted anonymously by TouchPoint Support Services employees. Read employee reviews and ratings on Glassdoor to decide if TouchPoint Support Services is right for you.