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TouchPoint Support Services

Engaged Employer

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(374 total reviews)
avatar

Robert Tindell

49% approve of CEO

34% positive business outlook

TouchPoint Support Services has an employee rating of 2.9 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchPoint Support Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

374 reviews
1.0
Sep 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Being at service to patients.

Cons

Touchpoint as a company has slid downhill in every way over the past 5 years. They have continuously in little spurts have been taking every positive thing away from working there. Whether it be bonuses for doing a great job, breaks, or recognition at all. About 2 years ago, there was a company shakedown, and they got rid of all the actually compassionate and decent managers and higher ups, It's survival of the fittest and only the most ruthless won. Management treats us less than human, and only acknowledges us for our faults. Not a single person I worked with had one nice thing to say about the company or management. Coworkers have went to HR about management at this location several times with credible and valid concerns and HR doesn't care because the numbers look good. If you want to work for a company that treats you like you're completely expendable, and management that treats you less than human, then this is the job for you. I'm glad I got out when I did, from what I've heard, management doesn't even let you take breaks anymore, which they will tell you isn't technically illegal.

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TouchPoint Support Services Response
1y
Thank you for taking the time to share your feedback about our work environment. We strive to provide a positive workplace culture and take your feedback seriously, which is why we have several outlets available to associates to report their concerns and provide feedback. We have shared your feedback with our HR team, so that your concerns can be addressed.
1.0
Aug 12, 2024

Don’t be fooled

Recommend
CEO approval
Business Outlook

Pros

To gain experience to move to another sector

Cons

Constant inconsistency in role and expectations. Turnover high and just when you get to know someone they quit. Leadership has obvious favorites who are allowed to do nothing while others get worked piled on them. It is hard to respect or trust anyone in company especially leadership.

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TouchPoint Support Services Response
1y
Thank you for sharing your feedback. We recognize the challenges with consistency and staffing and are actively working to address them. Your concerns about workload and leadership are important to us, and we're committed to improving fairness and communication across the company. We strive to provide a positive workplace culture and take your feedback seriously, which is why we have several outlets available to associates to report their concerns and provide feedback. If you have not done so already, we encourage you to share your experiences with the Compass Group’s One HR number: 877.311.4747, and they will be in contact with the appropriate team.
2.0
Apr 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The ability to pick up extra hours

Cons

They often don't pay people properly, so I ended up working for free many shifts. They'll lose your pay adjustment form and blame you, saying you never brought it in. Even reaching out to central HR in the company, beyond the local branches, will get you nowhere. I had a team lead say that he could help me improve things in my role if I went out to grab a drink with him. Extremely disrespectful. Oh, and if you catch something in the hospital (like beg bugs, parasites, covid, lice) while performing your duties, they won't give a crap about you or your situation.

Viewing 7 - 9 of 374 Reviews

Glassdoor has 386 TouchPoint Support Services reviews submitted anonymously by TouchPoint Support Services employees. Read employee reviews and ratings on Glassdoor to decide if TouchPoint Support Services is right for you.