TouchTunes reviews

2.9

43% would recommend to a friend

(129 total reviews)
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Ross Honey

32% approve of CEO

27% positive business outlook

TouchTunes has an employee rating of 2.9 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchTunes employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

129 reviews
1.0
Feb 9, 2024
Recommend
CEO approval
Business Outlook

Pros

- Most of the employees and lower level management are good people.

Cons

- Inadequate compensation. - Excessive pressure. - Nepotism. - The leadership team attempts to foster competition among employees. - A disengaged leadership team and top-down management. - The leadership is resistant to criticism and retaliates by, for instance, denying promotions, or being set up to fail and fired. - The leadership consistently making unrealistic promises to investors, disregarding feedback from developers who highlight the impracticality, results in setting unattainable expectations. Subsequently, blame is placed on developers for failing to meet deadlines. - The leadership has a short-term vision, thereby overlooking the quality of the code produced by developers. They encourage developers to minimize comments on pull requests and prioritize swift merging. - Imposed the RTO against the wishes of everyone, adversely affecting employees' quality of life. - In January, they laid off 4% of employees for economic reasons, yet Shortly thereafter, they acquired a company that sells darts in bars. - Employees are expected to work overtime without compensation, fostering a crunch culture similar to that seen in video game companies.

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TouchTunes Response
2y
Thank you for sharing your thoughts. As you know, I very much value feedback as both an opportunity for growth and a communication tool that helps us see how people might view issues in different ways. 2024 is a big year for TouchTunes. We are achieving some of the big dreams that we’ve had for years, which is both exciting and challenging. We’re about to release a brand-new app, we purchased North America’s largest darts business, and we’re spending a lot of time as a company envisioning what the future might hold. Those opportunities, and the growth that comes with them for the company and for each of us personally, can come with a lot of pressure, not to mention some difficult decisions (such as our decision to eliminate a very small number of roles earlier this year, even while we added roles elsewhere, or our decision to ask employees to return to the office on a hybrid basis to help foster the relationships and collaboration that are so important to our values and culture). I hope that you’ll discuss your concerns with our CTO in Montreal, with our HR team, or even with me personally. We want to understand your thoughts on how we might do things differently, even as we continue to grow. Thanks, Ross
4.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance A lot to learn Good management Transparency

Cons

HR part is way too much (goals, OKRs, reviews, everything 4 times / year, mandatory HR sessions, drilling of company values, horrible sessions of listening to the same thing over and over again) Lack of process, a lot of times the older employees are dictating how things go, you don't really have a voice.

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TouchTunes Response
2y
Thanks for the feedback. It's great to see you appreciate many aspects of the company. Regarding the feedback on our people processes, we are a high-performance culture, so we focus on setting clear objectives and providing ongoing feedback to our employees on how they are doing throughout the year. This requires effort, but one that has very high ROI. With that said, we do work to continuously improve and respond to feedback from our employees. We heard from them that running this process 4x a year was too much and consequently, we have reduced it to 3x a year. I hear you on the repetition of the company values. We have just refreshed them (with lots of employee input) and want to ensure they get embedded in our culture. I don’t want us to be a place where our values are just words on a poster. Thanks, Ross
2.0
Dec 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Easy to work from home.

Cons

difficult to integrate the team mindset. Hardly accepting novel approaches and ideas.

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TouchTunes Response
2y
I’m glad you appreciated the flexibility of working from home multiple days a week with our hybrid work schedule. Thank you for sharing your feedback on the team mindset and novel approaches. We’ve worked hard to incorporate both of those into our company values and culture, and I’m disappointed that that wasn’t your experience –- but with your feedback, we can be better in the future. I wish you all the best in your future roles. Thanks, Ross
Viewing 28 - 30 of 129 Reviews

Glassdoor has 135 TouchTunes reviews submitted anonymously by TouchTunes employees. Read employee reviews and ratings on Glassdoor to decide if TouchTunes is right for you.