Does TownePlace Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, TownePlace Suites employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TownePlace Suites . This rating has been stable over the past 12 months.

How satisfied are employees working at TownePlace Suites ?

58% of TownePlace Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TownePlace Suites 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TownePlace Suites ?

Front Desk Agent (44) , Front Desk Receptionist (25) , Housekeeper (17) , Front Desk Associate (12) , Night Auditor/Front Desk Agent (8) , Night Auditor (6) , Breakfast Attendant (5) , General Manager (5) , Hotel Houseman (4) , Housekeeping Manager (4) , Sales Manager (4) , Supervisor (4) , Front Desk (3) , Housekeeping (3) , Housekeeping Supervisor (3)

What are the pros of working at TownePlace Suites according to real employee reviews?

"Benefits are good and reasonable" ((in 13 reviews)); "Great people to work with." ((in 9 reviews)); "Friendly staff and lots of hours" ((in 8 reviews)); "Positive work environment." ((in 4 reviews)); "Great atmosphere to work in." ((in 3 reviews))

What are the cons of working at TownePlace Suites according to real employee reviews?

"Poor management and turn over rates." ((in 26 reviews)); "Pay is low and not negotiable" ((in 16 reviews)); "Long hours and worked weekends." ((in 6 reviews)); "The manager is a bigoted out" ((in 6 reviews)); "No training but expect you to know everything" ((in 4 reviews))

What are the top reviewed TownePlace Suites locations?

Lawrence , Boone , Aiken , Orem , Kansas City , Springfield , Phoenix , Austin , Clute , Laredo , Minneapolis , Bentonville , Vincennes , Solon , Los Angeles , Thousand Oaks , New Orleans , Leavenworth , Orlando , Tampa , Chelsea , Kennesaw , Newark , Sterling Heights , Lexington-Fayette , Cranbury , Dover , Huntsville , Tuscaloosa , Logan

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TownePlace Suites

TownePlace Suites reviews

3.3

58% would recommend to a friend

(230 total reviews)

Arne Sorenson

68% approve of CEO

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.1

Senior management

3.1

Compensation and benefits

3.0

Career opportunities

TownePlace Suites has an employee rating of 3.3 out of 5 stars, based on 230 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TownePlace Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

230 reviews

5.0

Apr 8, 2026

Great team and benefits with amazing management

Front desk supervisor

Recommend

CEO approval

Business Outlook

Pros

Great team. Good benefits. Management was amazing!

Cons

Nothing really. Only when you get a grumpy guest I guess.

3.0

Jan 30, 2026

Great! If management is decent, often not

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling, easy work, hotel discounts

Cons

Management can be very poor, customers are prioritized over staff safety at times

3.0

Jan 27, 2026

Supportive Team but Inconsistent Hours

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

• Friendly and Collaborative Atmosphere: The team feels like a family, with coworkers always willing to help out during busy shifts. Management is generally approachable and supportive, creating a positive work environment. • Guest Interaction: Interacting with guests and solving their issues provides a sense of accomplishment, and the extended-stay nature of the hotel means building rapport with repeat visitors. • Benefits from Marriott Affiliation: Access to employee discounts on stays and some training opportunities through the larger Marriott network.

Cons

• Inconsistent Policies: Management sometimes changes expectations without clear communication, leading to confusion on procedures like handling guest complaints or shift handovers. • Understaffing Issues: During high season or events, the front desk can get overwhelmed, resulting in long hours without adequate breaks. • Compensation and Growth: Pay is average for the area, but raises are infrequent, and opportunities for advancement feel limited at this smaller property. • Outdated Systems: The reservation software and front desk tools could use updates, making tasks slower than necessary.

Viewing 13 - 15 of 230 Reviews

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Jobs at TownePlace Suites

Line Cook / F&B Associate

Breakfast Attendant / F&B Associate

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TownePlace Suites

TownePlace Suites reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great team and benefits with amazing management

Great! If management is decent, often not

Supportive Team but Inconsistent Hours

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