Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,632 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Jul 6, 2009
Recommend
CEO approval
Business Outlook

Pros

I think about the only thing left would be the earned time off that you can (supposedely) use whenever you want. (Of course you have to convince management that it is in THEIR interest to do so.) And, at least in my case, I am blessed with dear friends, most of the full time staff are really wonderful at my location.

Cons

Where to begin? First off, we're lucky to get our schedule for the next week posted on Friday, which makes it close to impossible to have a life of any kind. If you have something come up that messes with their precious schedule once posted, you'd think the world was coming to an end to change it, even though posting it two weeks in advance would eliminate about 95% of their scheduling problems. They have a computer program do their schedule, and they can only do so many edits because if they do too many, oh my god, their "effectiveness" rating might go down and they might get a phone call telling them what a bad boy they are. They make the full time staff work most all the crap schedules, while the part time people (these people "supposedly" hired to work weekends and nights) request all of them off. Every holiday is me and most of the full time people working . . . Management takes the holidays off and manage to get their weekend off a month, while the two key holders in our building have to work every weekend, get no help scheduled with them when they are scheduled to close during the week, and do all the management stuff, and cover a department on the floor, and are expected to have it all completed. It's like pulling teeth trying to get a little bit of recognition for the hard work you do. A simply "thank you" or a pat on the back is pretty much nonexistent here. It doesn't pay to go out of your way here, so the majority of us don't anymore. Why bother? Our raises were cut to the bone this year, most of us getting less than half of what we might have otherwise, because of the recession, but the company managed to find the millions of dollars to buy 4 different internet companies in lieu of all of that. They are now integrating Babies R Us and Toys R Us, and it is a micro-management hell now with a bunch of useless clipboards and even more useless "routines" that will pretty much run BRU into the ground before too long. It's pretty obvious that the company doesn't care about it's employees anymore, all they are worried about is the bottom line. Their medical insurance is the biggest joke of all. It's expensive as can be, doesn't cover CRAP, and their prescription drug coverage is the most horrible I've ever heard of.

4.0
Jun 26, 2009
Recommend
CEO approval
Business Outlook

Pros

When you leave, you leave your problems. Atmosphere is usually positive, other associates are helpful and friendly. There is flexibility in hours to work. The customers are great. Expectant parents are usually very happy in anticipation of their upcoming big event and that comes across when you do business with them.

Cons

Schedules are posted usually be Wednesday or Thursday for the next week. Therefore, it's hard to make personal plans for that week. I've seen it where the schedule wasn't posted until Saturday night and the work week begins on a Sunday. It gets worse if you work in a specialty area like furniture. If they need a day off, they have to switch with someone else from the furniture department. This makes it hard to have an outside life or find someone else that will fill in for you. The store is extremely short staffed recently---they just let go all their F/T long term employees. The employees were told that they could re-apply for p/t positions and would get the prevailing wage for a new associate.

5.0
May 21, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a fun place to work. I get to meet so many people and get to put smiles on their faces every day! Training associates to do their jobs well is very rewarding.

Cons

It is retail. As much as I love helping customers, they can be very rude and demand more than they deserve. It comes with the territory. Also, long hours during Christmas.

Viewing 5596 - 5598 of 5,632 Reviews

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