Toys "R" Us reviews

4.0

76% would recommend to a friend

(5,634 total reviews)
avatar

David A. Brandon

78% approve of CEO

68% positive business outlook

Toys "R" Us has an employee rating of 4.0 out of 5 stars, based on 5,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
3.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Great job for someone who likes to work alone but still interactive with customers every once and awhile.

Cons

In the beginning, I was very lost. My "training" consisted of shadowing another team member (who wasn't even aware that she was going to be training me) for 8 hours. I also had to figure out many things out on my own (i.e. how to set up direct deposit, how to call time off, etc.) Later on, the music got horrible. We used to have top 40 music that was appropriate for children (i.e. One Direction) but now it's this generic/childish pop songs that sound like Toys R Us made themselves. The playlist is only around 4-5 hours long so you will usually hear the same songs twice in one shift. Also, they are not up to date with scheduling. Everything is done by mouth or by paper, which can lead to confusion (which happened to me within my first month). Also, they want you to call dates off at least 3 weeks ahead of time, but they don't give you you're schedule until 5 days before the week starts. Not having an online-based scheduling system makes is even harder when something comes up last minute and you want to potentially switch shifts with someone. Lastly, the employee discount is unsatisfying (it's only 10% off) and doesn't apply to much.

2.0
Jun 14, 2016

Dept Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's fun dealing with the kids. Fast pace work environment. Makes day go by fast. Fun running the events on the weekends.

Cons

If you can't sell batteries. If you cant get people to sign up for credit cards, reward cards or sell them insurance on the product they are buying your hours will be cut. There is a lot of presser to get people to sign up. Employees have quit over that. Credit cards are about kick backs from the bank.

4.0
Jun 14, 2016

Former HQ Employee

Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are competitive and team members were supportive and collaborative. Flexible hours and understanding management allows for team members to gain a real work/life balance.

Cons

Management means well, but succession planning is limited and team members find themselves working in the same position for many years. If you are looking for career growth then Toys R Us is not for you.

Viewing 115 - 117 of 5,634 Reviews

Glassdoor has 6,153 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.