Toys "R" Us reviews

3.9

76% would recommend to a friend

(5,630 total reviews)
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David A. Brandon

78% approve of CEO

67% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Sep 27, 2012
Recommend
CEO approval
Business Outlook

Pros

10% discount on many but not all items in the store. Salary was very competitive.

Cons

In my store we went through 3 district managers, 3 store managers, 1 interim store manager in the span of 3 years. This high turnover resulted in assistant managers having to compete with each other for resources, since there was no real leadership, it broke down cooperation, increased squabbling and finger-pointing. Even when there was stable district leadership, the hours were pretty brutal. You can expect a 55 to 60 hour work week in a store where things are running well out of season. 70 hours or more and 6 days a week in a situation where the store is not running well, and during the holiday/ inventory season. All of this would have been bearable for those with a strong work ethic, but for one VERY important issue: Respect. When store managers take credit for all the accomplishments you and you peers as ASMs have cultivated through hard work and ridiculous hours, but then get thrown under the bus and have any issues or problems attributed to the ASMs lack of dedication, or ability or care... It's incredibly demoralizing. It makes going to work each day a chore. Worse than that, it sets a precedent where ASMs begin blaming team leads for failures and so on. Everyone in that building is there to succeed. Of all the district and store leaders in those three years only ONE made the team feel that way. Everyone else made it clear that the team was there to make them, meaning that one DM or store manager, succeed. Our personal views, issues, aspirations, needs, challenges did not matter it they did not further his personal growth.

1.0
Sep 4, 2012
Recommend
CEO approval
Business Outlook

Pros

You can use your employee discount virtually on anything and they offer heath insurance.

Cons

Horrible managers and supervisors; constantly bully and belittle employes. They constantly make you work longer, even if you have to pick up kids, they threaten to fire you. They make you work longer hours and then yell at you for going over hours they forced you to work. They give you bad employee reviews even if your an exceptional employee. They force you to force credit card applications and loyalty cards on employes, as well as customers. Stores are never cleaned well; especially the vents, a hazard to asthmatics. They have out dated computers that constantly need rebooting and your yelled at for slowing down on your job. They make you do more than what can be completed in a single job day then harass you for not finishing said work. Heath insurance can only be enroll in in certain time frames; they never have an date to telly you. So you are constantly told not yet or you just missed the enrollment date.

2.0
Jul 11, 2012

I've seen, I've worked, I can't say I've conquered.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast paced (or course this is retail). Gym on site for a fee (if you ever get a chance for some down time). Good cafeteria. Benefits are ok. The pay is not bad for retail. They say they welcome growth but, I did not see this happen. The headquarters campus is nice but you never get to enjoy it with the piles of work.

Cons

Work you to the bone. Literally, the hours are very long and the work life balance is little to none. Management is unappreciative and want you to sweat. They are not understandable at all.

Viewing 13 - 15 of 5,630 Reviews

Glassdoor has 6,148 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.