Travelers reviews

4.2

84% would recommend to a friend

(6,764 total reviews)
avatar

Alan D. Schnitzer

90% approve of CEO

84% positive business outlook

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,764 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Jan 11, 2015

HELP IS NEEDED!

Recommend
CEO approval
Business Outlook

Pros

Salary and Benefits good. Nothing else...

Cons

Lures New Hires (inclds desperate adjusters from other companies), and Interns under knowingly False and Misleading Circumstances. First 3-6 months you are patted on the back with encouragement. THEN, they flip on the Light Switch with their true agenda. They: 1. Rule by Intimidation, Threats, and Abuse. 2. You are assigned a "territory" with DEMANDED Quota and Inspection/Settlement assignments. 3. Other adjusters intimidated into either quitting or fired for poor performance and accused of insubordination then Written Up to prepare a negative personnel file in case you try and try for Unemployment. 4. Suddenly, your territory increases (including distance) and you are RESPONSIBLE for the same Inspections with Settlement Quotas INCLUDING, your new territory expansion of those driven out; NO EXCUSES. 5. Provided a Salary based on a 40 hour (or less) work week. Understanding is IF you have claims, there is NO excuse for not getting all Claims Inspected and Settled almost Immediately, if not sooner. No matter how complex, how far away or how large. There is NO EXCUSE, even if most of your claims are ABOVE your Settlement Limit. It IS YOUR fault and your personnel IS documented with threats of it being used against you! (What happened to all of those "Pats on the Back"? 6. NO Overtime Pay! But as long as you have claims, you are EXPECTED to get them processed. 7. Nights and Weekends are no longer for you, your Family, or Friends. Again, NO Compensation, though illegal. 8. Then you TRY talking to your Manager only to find they too have been driven out. 9. They will not replace the "missing" adjusters whose territories you are blamed for. 10. They can NOT hire many other experienced adjusters who refuse to jump from the Frying Pan into the Fire. "Word is on the Street"... 11. They REFUSE to hire Outside Assistance (I/A's) to help out their Adjusters, Insureds, and Agents. 12. Set up disconnect with Personnel. Called Chain of Command. 13. They Practice, and their Goal is, High Employee Turnover. Especially those closer to Retirement and who have accumulated years of Experience... Other than these few minor drawbacks, it is a great place to work for those who enjoy: Extreme Micro Management, Intimidation, Unpaid Hours, being Set Up to Fail, and Abuse. And it IS a Temporary Pay Check for those desperate enough to tolerate being shown how worthless you really are so maybe that helps too. Unfortunately, almost every Manager and/or Adjuster I knew over the years is no longer there.... IF that tells you something. And I know my days are numbered as well. I have over 15 years of claims experience...

2.0
Jul 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Good training. Lots of work so job security and overtime. Will probably get donuts in the office.

Cons

Does not listen to employees. Management is out of touch and cares more about getting back to golf tournaments than it’s employees. Employees have experienced the power of work life flexibility which has enhanced the quality of their lives and work. Executives say they believe in innovation and engagement but do not listen. Employees increased profit and production by working from home this last year. “Leadership”does not know how to control the employees without walking around the office everyday with their coffee cup in hand asking for TPA reports. Don’t buy the hype about environmental sustainability or engaged employees.

3.0
Jan 6, 2024

Losing it’s appeal

Recommend
CEO approval
Business Outlook

Pros

Best things: Stable company, layoffs are rare, good amount of PTO.

Cons

They seem to have difficulty hiring experienced employees due to their insistence on having them work in an office. Many of the newest hires quit after they get some experience and move on to a better paying job where they can work remotely. They have done a poor job, in my opinion, with planning for the future as it relates to staffing—-many employees are getting close to retirement, and claim management doesn’t seem to appeal much to the Gen Z’ers. It seems like you are always having to do extra work for a vacancy or because a new, inexperienced worker is training or job shadowing and not capable of handling a workload. It’s also a company where you are rewarded for hard work and long hours with more assignments and longer hours. It used to be a company that seemed to pay more than the competition, but I’m not sure that is the case any longer.

Viewing 28 - 30 of 6,764 Reviews

Glassdoor has 7,523 Travelers reviews submitted anonymously by Travelers employees. Read employee reviews and ratings on Glassdoor to decide if Travelers is right for you.