Is Travelers a good company to work for?

Travelers has an overall rating of 4.2 out of 5, based on over 7,524 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Travelers to a friend and 84% have a positive outlook for the business. The best reviews about Travelers have been left by employees working as UPDP - BI , UPDP and Managing Account Executive .

Does Travelers pay their employees well?

According to anonymously submitted Glassdoor reviews, Travelers employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Travelers. This rating has been stable over the past 12 months.

How satisfied are employees working at Travelers?

84% of Travelers employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Travelers 4.1 out of 5 for work life balance, 4.2 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Travelers?

Claims Adjuster (294) , Account Executive (205) , Underwriter (175) , Account Manager (115) , Claims Representative (108) , Software Engineer (96) , Intern (80) , Manager (78) , Customer Service Representative (73) , Director (68) , Account Executive Officer (65) , Associate Account Executive (63) , Insurance Service Representative (60) , Outside Property Claims Representative (49) , Unit Manager (48)

What are the pros of working at Travelers according to real employee reviews?

"Great benefits; company hires with the intent to promote from within; company is all about individual personal development; company seems to pay better than competitors." ((in 876 reviews)); "Got to meet some really great people and many employees seem to genuinely like working there." ((in 459 reviews)); "Generally the expectations are reasonable and good pay" ((in 438 reviews)); "Flexibility and good work life balance" ((in 359 reviews)); "great training compared to other insurance company's" ((in 177 reviews))

What are the cons of working at Travelers according to real employee reviews?

"Unit managers have less claim knowledge than you and cant be relied on to give correct information" ((in 143 reviews)); "No bonuses for those who are young and single." ((in 103 reviews)); "Upper management is a tight little "clique" who care more about themselves than their employees." ((in 73 reviews)); "Too much favoritism with promoting practices" ((in 48 reviews)); "Parking is a challenge at times and can be expensive" ((in 39 reviews))

What are employees saying about Travelers layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Travelers layoffs and their outlook for job security at Travelers in 2026.

What Travelers locations have received the highest employee ratings?

Des Moines , Birmingham , Downers Grove , Troy , Washington , Lake Oswego , Pittsburgh , West Bridgewater , Louisville , Brookfield

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Travelers

Travelers reviews

4.2

84% would recommend to a friend

(6,765 total reviews)

Alan D. Schnitzer

90% approve of CEO

84% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.1

Work/Life balance

4.1

Compensation and benefits

4.1

Career opportunities

3.9

Senior management

Travelers has an employee rating of 4.2 out of 5 stars, based on 6,765 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Travelers employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

2.0

Jul 3, 2016

Dissapointing

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits, including: - Pension Plan - 401k - Good amount of PTO - Health Benefits - Room for advancement

Cons

I was really looking forward to work at Travelers only to be very disappointed in the end. Having prior insurance experience in the past I didn't mind the workload or the stress associated with the position, however, the company culture is way too corporate. Travelers is an incredibly successful company but I found it very difficult to continue working for a company that all it cares about is the bottom line. Building was poorly maintained, work equipment was old and constantly crashing. Systems are very outdated and redundant and having gone through so many mergers and acquisitions I constantly found myself working through several programs just to get my work done. Business Unit meetings were all about reducing overhead costs, even though you do not get any perks other an your paycheck. Travelers is the first company I've worked for that doesn't promote team activities, holiday parties, does not provide coffee or drinks, etc. Our lunch room was filthy and microwaves were not maintained by facilities... Apparently, after talking to one of the employees that has been employed there for 20+ years, she said Travelers decided to get rid of the aforementioned little perks to put the money in the pockets of the employees (pay was good but definitely not above average for the market). So, I guess you can deal with some of those things if Travelers was your first employer or all you cared about was your paycheck. What upset me the most is the fact that they constantly bragged about how profitable they were. "Most profitable quarter, blah, blah, blah". The hard truth is that in order for you to even be considered for a merit increase you have to go above and beyond the expectations of your job. Not that I support doing what is expected from you but you can only do so much before can no longer exceed expectations. Last thing, opportunity advancement is there for you but mostly depends on who you know and not how well you perform.

2.0

Jan 20, 2022

Well, it started out great...

Inside claim representative

Recommend

CEO approval

Business Outlook

Pros

Base salary isn't bad and is still competitive with other major insurance companies. Benefits aren't shabby but there is room for improvement with the health insurance they offer.

Cons

It was great starting out over 5 years ago but mid-level management and HR have changed since new people were put into those roles. When the change occurred, the focus became a lot less on development and more so on numbers. In 2019, the bottom began to fall out of the tub when taking on a major national account, causing major growing pains in certain offices. These problems were then exacerbated when Covid-19 became the issue it has, causing everyone to work remotely, which, speaking for an overwhelming majority of personnel, was highly welcomed and productive. With the "Great Resignation" occurring throughout 2021, the CEO of Travelers dropped the ball; not only did the CEO opt to continue remodeling offices to force employees to share desks (amidst Covid-19!!!) when they return, he actually regressed his previous hybrid model of allowing employees to work from home to a shorter amount of days. While other carriers are offering permanent work from home, Travelers will struggle to find good help. This decision has baffled many and has been very detrimental from a morale perspective. With a number of other major carriers offering permanent work from home and the same if not higher salary, it's no question why many employees are jumping ship, and with so many people leaving, it has caused existing personnel to become overwhelmed and stressed to the point they feel compelled to take a leave of absence or quit themselves. Another sticking point is corporate greed. While the CEO has enjoyed massive pay increases from 2014 to 2020 (several million), including an additional big bonus from a record year in 2020, employees have not gotten a cost of living increase at all in over six years, and although they hang their hat on a pension program, that does very little for employees in their 20's and 30's who are trying to raise a family and also juggle exorbitant daycare costs (again work from home is like making a higher salary). While the CEO touts his returning a sizeable chunk of capital to shareholders and he gets to feel his wallet fatten, the front-line employees are getting hammered, and it gets worse with every person who resigns..

5.0

Sep 7, 2016

Great Culture, Incredible Opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employees genuinely love what they do. Management is open to change and thought leaders are willing to drive it. Your voice matters and you are urged to come to the table with new ideas. While the industry can be slow moving, Travelers is constantly making the effort to make progressive strides. This is a company that has established itself in the market place but refuses to become complacent.

Cons

No cons in my experience thus far. Travelers was absolutely the right choice for me.

Viewing 13 - 15 of 6,765 Reviews

Jobs at Travelers

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