Your Mental Health Doesn't Matter
Pros
Decent Pay Remote Work Multiple Schedule Options
Cons
Management has little to no care about you as a person. You are a number on a board taking calls or chats and if you are not meeting those numbers you are not good enough. The quality team will go out of their way to find calls that you messed up on. You could have 300 good calls and 1 bad call and they will find that bad call. You are not allowed to hang up on customers who are verbally abusive. Customers threaten you and threaten to find you personally and the management team does nothing about it. They don't actually care for their customers and the longer you work there, the more you discover what a huge scam the company is. Their biggest selling point is great benefits but recently reduced your options to only two, bad or worse. The employees you work with are lied to because they are told they get discounted rates when in reality the rates employees/employers pay is more or exactly the same as market rates. And this is your fault of course, not TriNets.
