Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
3.0
Jun 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Nice team and a good chance to know other people. Provided you're willing to wait for things to get better, there seems to be improvements and it is also a stable job.

Cons

About 6 operations managers left within two years due to wrong hiring policies and a less than optimal HR team who were unable to do a clean unbiased job. There is a lack of talent and an attitude problem where "superiority" is imposed on the basis of "because I feel like it" without any logic or reasoning. Unfortunately, this contributes to the worsening of the motivation across the board from agents to managing positions. For leading positions within the site, this can translate into stress building up and spilling on to your private life.

1.0
Oct 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Absolutely none, this place is a toxic environment.

Cons

Extremely negative atmosphere, zero support from management, zero care for customers. China centric with no understanding of European or American markets.

Viewing 85 - 87 of 832 Reviews

Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.