Where do I start? The first red flag is that this company has over a 50% profit margin; they accomplish this by paying the outsourcing staff minimum wage and micromanaging each employee to ensure they squeeze every ounce of productivity out of each shift. The C suite makes millions while most of their employees are taking home between $20K and $30K. Employees are not appropriately trained to perform the tasks that are asked of them, so Managers are expected to work long hours to close the gap.
The company as a whole, including CPSI proper, has an extremely unprofessional culture that breeds divisiveness amongst both staff and management. There is a strange mix of insecurity and excessive pride that prevents growth opportunities from a technical perspective. They would rather use the software the founders created in the 1960s than to adopt the tools that were acquired in the purchase of their top competitor. Both TruBridge and CPSI are happy to sling mud and spread false information to slander competitors; leadership apparently slept through ethics training.
Leadership regularly communicates that managers are not permitted to use their paid time off, which has resulted in countless unpaid vacation days. The labor board would have its work cut out with this group. Somehow, the leadership of the parent company manages to attribute some of the quarterly revenue on the earnings call to fewer vacation days being used with a clear conscience.
The most egregious of all offenses is that they actively sabotaged advancement opportunities. In one instance, an employee turned in their notice, TruBridge in turn offered to increase the person's salary and asked them to turn down the job offer. Months later they retracted the salary increase with the belief that the position would no longer be available for this employee.
I could go on, but I think I've made my point.
