Truist reviews

The training doesn’t prepare you at all for the types of calls you are going to take. You start to notice how this bank nickel and dimes customer’s with interest fee charges on their credit cards. There is always something going wrong. Issues range from duplicate credit card payments made without client authorization to fraud. This bank being a merger is used to excuse every minor issue clients have. Branch teammates and Call Center teammates do not have access to the same system which negatively impacts the client experience as they have to call on their behalf and it takes anywhere from 30 minutes to 2 hours to reach a representative.

When you try to apply for another position internally, management gets notified and has the ability to block any career development if you’re valuable in your current position. Senior teammates in positions also severely underpaid, and make less than new hires with no experience.