Trupanion reviews

Lots of top-down decision making and self-proclaimed "experts" meddling in areas they have no expertise in. Expectations are unrealistic and it's a culture that values working overtime vs achieving a healthy work schedule. Leadership is reactionary and employees are left in a constant state of disarray with unfocused areas of prioritization (or more commonly asked to prioritized *everything*). No formalized salary review process and salaries across the company are very hidden. If you want a raise you are going to have to beg for it, and will likely be told to just hit your quarterly objectives if you want more money.

Trupanion is a company that really likes to promote from within and sometimes that’s not a good thing. The “cliquey-ness” of everyone from customer care to middle/upper management is is really annoying. They’re constantly spreading toxic positivity that’s hard for someone who suffers from depression or anxiety. They taut that they’re inclusive of those issues but after over a year on the job with no performance issues, they still wouldn’t allow me to work from home even though I had accommodations. When they finally did let me work remotely is was because of the impending pandemic and that was only because they were forcing everyone to work remotely. My director and manager were so cliquey it was uncomfortable to be able to talk to either of them for fear of being punished by the other party. It might have been different if I worked with another team but it was not great for me.