Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
2.0
Dec 8, 2025

As corporate as it gets

Recommend
CEO approval
Business Outlook

Pros

A lot of PTO that is front-loaded. Benefits were also good. My last manager (I had six in five years) was great. Great colleagues

Cons

The list is long. In five years I didn’t get a single COI increase. I never got a pay increase for performance either (I was a top performer). Colleagues were chosen for promotions over me who just happened to be friends with the managers outside of work. My last year, they implemented this laughable performance review process and my manager gave me a glaring review and put me in the highest increase bracket (3-5%) but I somehow got a 1% after ‘upper management’ reviewed. This company generates over a $1.5 billion in revenue but they just couldn't spring for that extra increase, which tells you everything you need to know about how they value their employees. We had three different restructures, two of which came at a time when our team was performing well, yet multiple people lost their jobs and our bonuses were cut. The justification never came and any time we had with the upper management was filled corporate lingo that just made things more confusing. We would just get an email or a surprise meeting where the news was shared with no more emotion than someone has when brushing their teeth. ‘Hey your teammates have been fired and your job is different now’, followed by something about alignment, vertical integration, efficiency, etc. I had six different managers in just under five years. Getting any resources from a different team takes about 75x longer than it should, things move incredibly slow. I’m not naive, nobody on the payroll is looked at as more than a number, but let’s not pretend?

2.0
Sep 17, 2024

Fired For Making Too Much Money

Recommend
CEO approval
Business Outlook

Pros

Good benefits Great overtime Remote work

Cons

Fired without reason after a stellar performance in commission and blowing numbers out of the water. That's the only reason I could think of. I may look into a lawyer and find out what my options are. They may be doing something illegal and all it takes is a little snooping around to find out. Because what? Fired without reason and takeaway my livelihood because you don't want to pay what I work hard for?

3.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

At $18/hour it’s decent pay for the work.

Cons

They do not offer any bonuses or incentives unless you are sales but they often expect you to inform them of add on’s and then transfer you to sales so they can get the bonus and not you despite you doing most of the work. Management is a joke and they demean you as your work load increases or as they make people angry by increasing their rates and expecting you to make them happy despite not being able to help them. Managers are only out for themselves, they will fire you at the slightest rumor of inconvenience. Had a friend who was fired simply because she asked to be out on a different team because their manager had a bad management style and liked to talk down to them about any tiny mistake. When they requested to change teams, suddenly HR steps in and claims they don’t align with the company values. Management is cliquey and pretend to be kind when they are not. This company should be good but it is infested but cruel, un-empathetic, hostile, self serving middle management and until they do a clean sweep and get ride of those who only care about themselves and should not be in a position to manage anyone, this company will always suffer.

Viewing 58 - 60 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.