Trupanion reviews

This used to be a good place to work. When I first started, you could easily make $5k - $7k in commission. But they recently changed the bonus structure, so don't expect to make much money. Workload has increased. Sales reps are now expected to do cold calling and spend hours of your shift in the customer service queue ie answering questions about denied claims. These changes take away from the time we need to hit our sales numbers. The new policy is terrible for members, so it is difficult to sell. Someone had the brilliant idea of getting rid of deductibles on our new plan. There is a reason why deductibles exist in the insurance industry! Without one, prices are astronomically expensive. Leaders are out of touch with reality, saying things like "if owners understand the value, then they won't care about the price." But very few people can pay $400/month for a puppy's insurance. They can choose a cheaper plan that only covers at 50%, but that leaves them vulnerable to still putting their dog down if they ever have a large bill.