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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      427 reviews
      2.0
      Mar 27, 2023

      Not great

      Inbound phone sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to talk about pets all day. Money is ok if you're young and green. Great benefits package. Ability to work remote.

      Cons

      Toxic "woke" culture disguised as virtuous and inclusive. Everyone is young and not well-educated or experienced. Children teaching children. Training was WAY too long and felt like being at kindergarten. Terribly rude and often unhappy clientele. Lots of tech, organization and management issues. Money isn't what they claim it will be and you get penalized A LOT. Retention sucks. They claim flexible schedule yet it's anything but. Ridiculous hours with little flexibility. Lots of inconsistencies and dishonesty. It's a work from home, and not a true remote position as you need to be connected to LAN and have 2 giant screens. Another thing that was misleading during the interview and hiring process.

      avatar
      Trupanion Response
      3y
      Thank you for taking the time to share your experience working at Trupanion. I am glad to hear that in your time with us, you did enjoy the benefits and compensation, but there were a few other issues in your time here. Your feedback regarding schedule flexibility in the contact center setting has been heard and we are working to improve our schedule selection process and time off policies so that everyone can fully utilize our great benefits. If you have further feedback you would like to share in a confidential setting, please out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.
      2.0
      Aug 30, 2022

      Unstable environment

      Senior designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great to be able to bring your pet to work

      Cons

      Mismanagement and inexperienced "leaders" created instability and chaotic work environment. Lots of unnecessary drama, tension and confusion.

      3.0
      Feb 17, 2020

      Pets in the office is the only positive thing about this place

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pets at work (dogs & cats) That’s really the only positive

      Cons

      Low pay, little to no annual merit raises, poor communication between departments & fake transparency. Sometimes it’s a revolving door of people which is always unsettling. Little to no job security & no coaching in a role so career growth is limited. Managers are promoted by tenure not talent so it’s basically a game of who can hold on the longest.

      avatar
      Trupanion Response
      6y
      Thank you for taking the time to provide your feedback. We're interested in hearing more about your advice to management. If you are comfortable doing so, reach out to peopleops@trupanion.com to provide additional context or to set up a time for a confidential chat.
      Viewing 118 - 120 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.