Is UPS a good company to work for?

UPS has an overall rating of 3.4 out of 5, based on over 41,042 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 54% of employees would recommend working at UPS to a friend and 41% have a positive outlook for the business. The best reviews about UPS have been left by employees working as Peak-seasonal Helper , IT Intern and Seasonal PVD .

Does UPS pay their employees well?

According to anonymously submitted Glassdoor reviews, UPS employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at UPS. This rating has been stable over the past 12 months.

How satisfied are employees working at UPS?

54% of UPS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UPS 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UPS?

Package Handler (4121) , Part Time Package Handler (2707) , Supervisor (1154) , Seasonal Driver Helper (974) , Loader (753) , Part Time Supervisor (746) , Preloader (688) , Driver (664) , Operations Supervisor (642) , Warehouse Worker (542) , Loader/Unloader (472) , Driver Helper (398) , Account Executive (378) , Sorter (344) , Manager (293)

What are the pros of working at UPS according to real employee reviews?

"The benefits are great but I don't know if they are worth the body soreness and stress" ((in 4917 reviews)); "It was pretty good pay and the hours were ok. it wasnt that bad overall." ((in 4705 reviews)); "Great for people who may have been unemployed for a while and want to re enter the work force." ((in 1351 reviews)); "You get paid good money and it can also be a stepping stone to a lifelong career" ((in 631 reviews)); "This company has great benefits as well as great positions that are available to fill." ((in 397 reviews))

What are the cons of working at UPS according to real employee reviews?

"Poor management... ran the company like it was the military screaming and yelling at employees." ((in 2050 reviews)); "Long hours during peak and more responsibility when other full time supervisor aren't as good" ((in 1644 reviews)); "no work life balance: many days you are working extremely long hours from 8:30am to 5" ((in 706 reviews)); "Bad supervisors that are lazy and don't want to help you out." ((in 596 reviews)); "Your management will change every few years and it’s a crap shoot whether you will get good or bad manager." ((in 405 reviews))

What are employees saying about UPS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UPS layoffs and their outlook for job security at UPS in 2026.

What are the top reviewed UPS locations?

Atlanta , Louisville , New York , Chicago , Dallas , Ontario , Houston , Los Angeles , San Antonio , Hodgkins , Philadelphia , Portland , Phoenix , Jacksonville , Columbus , Parsippany , Salt Lake City , Indianapolis , Minneapolis , Seattle , Orlando , Raleigh , Greensboro , Lenexa , Nashville , Las Vegas , Fort Worth , Charlotte , Denver , Mahwah

UPS reviews

3.4

54% would recommend to a friend

(36,830 total reviews)

Carol B. Tomé

35% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (36,830 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UPS has an employee rating of 3.4 out of 5 stars, based on 36,830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews

1.0

May 31, 2017

Toxic Stressful Environment

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Benefits, This is the main reason people stay (unless you are a driver making $35/hour).

Cons

Low pay for what is expected of you, poor communication from upper management, complete lack of respect for PT supervisors, constant micro-management, high turnover of PT management and employees. Employees have too low a starting wage to retain any quality people. On top of it they have to wait 1 year to get the health insurance (which is the main reason people actually stay). Management is so desperate for workers they will overlook almost any type of infraction which sends a very negative message to the few employees that actually care. This place is a nut house... problems ever where you look. Very rarely is anyone actually recognized for hard work or trying their best.

UPS Response

9y

Hello. Thank you for taking the time to leave a review. We're sorry to hear about your negative experience. We appreciate your input and advice to management. We will bear all of this in mind moving forward to improve our employees' experiences in the future.

4.0

May 30, 2017

Communications Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are wonderful, for the most. Of course, there will always be jerks wherever you go. But overall, UPS hires good people that know how to "adult" in tough situations. Old school manners prevail, with men holding doors and waiting for women to enter and exit elevators first - sometimes to comical effect if the woman in question is not used to such gentlemanly behavior (me). Beautiful campus, decent cafeteria, steady and dependable organization.

Cons

Dependability sometimes breeds complacency, so long term employees tend to coast in their jobs. The old-timers someone just hold on until retirement (at 55 if you have been an employee for 25+ years!) New employees should not expect that kind of retirement. Contractors do a LOT of work for UPS - but of course - you can be let go at any moment (a downside of contractor life). For the most part, contractors treated fairly, although there is the typical "smoke and mirrors" / red badge crap that still goes on (honestly no different than other contract positions I've had). Also, like many companies-UPS is extremely focused on attracting millennials-often at the expense of neglecting older employees. This is definitely creating some resentments in the troops.

5.0

May 27, 2017

Driver

Driver handler

Recommend

CEO approval

Business Outlook

Pros

Being able to work with great service to great people in the local communities while getting the job done. Also working with good people and veterans who were always open to teach and express in a respectful manor.

Cons

Feeling like the company really cares about you if there was a serious incident that occurred. Not being giving a gps or map to complete routes.

Viewing 595 - 597 of 36,830 Reviews

Jobs at UPS

Logistics Coordinator Fri-Tues 3pm to 11:30pm EST ( Remote local to Miami )

Logistics Coordinator Fri-Tues 3pm to 11:30pm EST ( Remote local to Miami )

Full-Time Center Associate (The UPS Store #5824)

Full-Time Center Associate

UPS

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