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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Mar 18, 2015

      Don't make the same mistake I did.

      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      new technology free food comfortable workplace nap rooms

      Cons

      The health insurance is a pain, I've never dealt with a more frustrating situation when it comes to meeting deductibles. There is absolutely no training, so if you don't know anything about insurance you will not succeed. In order to get promoted you have to get "referrals" which is the equivalent of going to your favorite retail store and upon check out they ask you if you want to save 10% and sign up for a credit card. There's nothing like calling from the scene of an accident and trying to sell them life insurance.

      3.0
      Aug 3, 2014

      IT'S A CALL CENTER.

      Financial foundations senior specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance

      Cons

      It's a call center. You must adhere to a strict schedule so limited time to network or make friends and no chance at getting promoted to the area you want to grow with company. Strict means two 20 min breaks and a 35 min lunch for 8-10 hour shift. The rest of the time it's back to back phone calls to barely drink water.

      2.0
      Mar 30, 2014

      From Zero to burnout in 60 seconds

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent wages; professional, yet relaxed environment. On-site cafés and shop. Covered parking. Gym. Flexible working hours once you have put in time.

      Cons

      Company has bitten off more than they can chew. They have taken on a larger segment of the marketplace thru increased advertising and are now extremely understaffed to handle all the continuous, back-to-back calls. They say they are going to continue hiring, but with high turnover from burnt out employees, they will just keep spinning their wheels.

      Viewing 490 - 492 of 7,681 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.