Is USAA a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at USAA have rated their employer with 3.1 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at USAA .

Does USAA pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at USAA with 4.2 out of 5 stars based on 22 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (108) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1721 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 505 reviews)); "It values support of the military and allows for a great work life balance." ((in 324 reviews)); "Yearly Bonuses are great and helpful." ((in 260 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 143 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 300 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 243 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 67 reviews))

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USAA Customer Service Representative CSR reviews

3.1

100% would recommend to a friend

(22 total reviews)

Juan C. Andrade

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Career opportunities

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.1

Senior management

Customer Service Representative (CSR) employees have rated USAA with 3.1 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

22 reviews

4.0

Feb 18, 2023

Good pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay is great for entry level. They train you VERY throughly. The benefits are out of this world.

Cons

The work load will drive you into the ground. The micro managing is hard to get over. But the pros definitely outweigh the cons

5.0

Dec 27, 2022

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place to work at

Cons

Really long hours but okay.

4.0

Aug 24, 2022

Good benefits, okay pay if your spouse qlso works

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits are solid. Time off. Matching contributions to 401k. Medical insurance. Paid family leave.

Cons

Metrics designed to have the customer service rep fail. You can never really advance unless someone takes you under their wing and advocates for you. Pay is not great. Do not expect to make enough to support a family.

Viewing 16 - 18 of 22 Reviews

Jobs at USAA

Life, Annuity, and Service Specialist - Entry Level

Life, Annuity, and Service Specialist - Entry Level

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Insurance Professional – Sales and Service

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USAA Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

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Good pay

Great

Good benefits, okay pay if your spouse qlso works

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