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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Dec 9, 2021

      Collapsing from the inside

      Data analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Founded on a strong culture and mission serving the military community

      Cons

      Archaic business model and systems they are pretending to "modernize" Inept senior leadership that is disconnected from front line needs Story tellers are the most successful, those who deliver are taken for granted Zero talent management or succession planning Inadequate industry knowledge in executive ranks

      2.0
      Sep 18, 2021

      From Ethical to Unethical

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people still work there, the benefits are still good and the headquarters are beautiful.

      Cons

      USAA was a very employee friendly place when I started. The benefits were excellent, people mattered, they were heard, and it was a very collaborative atmosphere. Now, there is so much pressure that people are getting sick and managers just want you to work and shut up. SO MANY people are very unhappy. It has fallen very fast and unethical business practices are now very common. It is very sad.

      1.0
      Aug 2, 2021

      Beware HR Is A Crutch To The Organization

      Senior it manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      great brand name and people, big company perks, 401k, in good years great bonus structure

      Cons

      HR does not do leveling correctly and you could end up as a senior manager getting paid less than your reports. HR is slow to fill roles, outdated compensation metrics, challenging to fill roles which lead to more turnover. This cycle will never end at a big company unless they fix these compensation packages for individuals. Can't compete with other companies in compensation and challenging to attract/retain great talent to San Antonio.

      Viewing 166 - 168 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.