Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1720 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 521 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 336 reviews)); "Holiday and Annual Bonuses for employees" ((in 267 reviews)); "Great Benefits, great for furthering your education" ((in 133 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 303 reviews)); "Good managers are hard to come by" ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 73 reviews)); "Lots of layoffs, very boring job, very low risk tolerance even for a bank" ((in 70 reviews))

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USAA

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.7

Diversity & inclusion

3.4

Culture & values

3.1

Work/Life balance

2.9

Career opportunities

2.3

Senior management

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

3.0

Sep 27, 2019

Great company to work for but...

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Great benefits from day 1 Great work schedule flexibility PTO hours generated every pay period Education assistance is great so use it to pursue your career of choice. Military culture

Cons

It is a call center and you are expected to sell insurance on almost every call. Work life balance is not that great, unpaid lunches, bonus is determined by overall business results. Florida campus is expected to outperform other campuses but you will get paid the same. Sales practices are inconsistent sometimes as well as instructions given. Managers tend to focus on what you did wrong no matter what. Even if the call was perfect they are trained to find something you could do better. No the highest paying insurance company

5.0

Aug 29, 2019

Great Work Environment, Great benefits

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

USAA has the best benefits hands down. They have multiple work schedules to choose from and, as long as you perform well, will most likely get your first or second choice. USAA provides sit stand desks in the Colorado office for all employees to help alleviate sitting for 8 -10 hours a day.

Cons

This is a call center environment - the majority of your shift is spent tied to the phones.

3.0

Aug 11, 2019

It is what it is if you can work in a call center and take nonstop calls and limited opportunity to move up

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Co-workers, Manager, and 401k match up to 8%, pay if awarded bonuses not guaranteed. Gift card rewards. Love our members/customers.

Cons

Work/Life balance, call center, hard to get vacation time during holidays, spring break or anytime in general. Adding more work to reps all ready stressed on anxiety meds, getting therapy and crying at desk. Chained to desk. Low pay considering they keep dismantling other departments and giving 3x more work no raise or additional training in some circumstances. Favoritism. Also doesn’t matter when you have degree because your told you don’t have experience and vice versa. Constantly changing environment just when you adjust to new metrics/goals they change anywhere from year to year and hard to keep up with.

Viewing 223 - 225 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Mortgage Loan Officer - Contact Center

View all Customer Service/Insurance Agent Jobs

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USAA

USAA Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company to work for but...

Great Work Environment, Great benefits

It is what it is if you can work in a call center and take nonstop calls and limited opportunity to move up

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USAA reviews FAQs

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