Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1705 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 502 reviews)); "It values support of the military and allows for a great work life balance." ((in 340 reviews)); "Yearly Bonuses are great and helpful." ((in 289 reviews)); "Great company values and great benefits" ((in 131 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 297 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 82 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews))

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USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.7

Diversity & inclusion

3.4

Culture & values

3.1

Work/Life balance

2.9

Career opportunities

2.3

Senior management

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

4.0

Jan 17, 2015

The benefits package at USAA as well as the bonuses make up a lot for the pay, even though the pay is not bad at all

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Bonuses, paid leave, paid sick leave, are many of the benefits for working for a fortune 200 company and one of the best to work for in the US

Cons

hours are subject to change, may have to deal with people over the phone that are not necessary nice or friendly

3.0

Nov 30, 2014

Florida call center

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Updated facility with a nice atmosphere. Most employees are very nice and a lot are veterans or the spouse of one.

Cons

They are really on top of you to try and sell something to every customer. This is annoying and you can tell most customers hate it. There is a lot of stress in a call center and management doesn't seem to understand that.

2.0

Aug 26, 2014

Insurance Rep - Phoenix

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Set schedule, Shift premium if working weekends or past 6:00, helping our members who are almost all positive and a pleasure to deal with. Benefits are second to none.

Cons

Managers will micromanage every part of a call to hunt for errors. If the call was a good call they will look for one that isn't to find an opportunity. In some cases managers are 2 faced. They may change expectations or scorecards without communicating to the team. Each manager has their own scorecard or expectations for their team. There is no set standard that people are judged against. You may be a superstar on one team and lackluster on another. Weekly one on ones will usually be negative depending on the mood of your manager.

Viewing 250 - 252 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

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Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

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USAA reviews USAA Customer Service/Insurance Agent reviews

USAA

USAA Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

The benefits package at USAA as well as the bonuses make up a lot for the pay, even though the pay is not bad at all

Florida call center

Insurance Rep - Phoenix

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USAA reviews FAQs

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