USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)
avatar

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews
3.0
Mar 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits; my retirement benefits at this time are great. Clean nice work environment. Overall the people are great to work with. My friends still there hate it but cannot leave because the pay is so good.

Cons

Micro managed; even know how long you are in the bathroom; Promotions are done through the good ol' boy network; not based upon job knowledge. Many managers are lazy or incompetent. People are looking to make a name for themselves without regard to the long term ramifications on the company. Ideas are rushed though without looking at the unintended consequences. Bad management overall. The company '"talks a good game" but doesn't really follow that talk overall. I would say they are fairly neutral toward the customer unless they are conning them. Profits are through the roof due to rate increases.

5.0
Feb 13, 2014

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great benefits, great training and the training is great. You really get the feel that the company cares about everyone that works there. USAA has a Rx and clinic on site. There are plenty of places to eat, including 2 Starbucks.

Cons

Some people may not like a very structured environment or working in an inclosed office space.

Viewing 253 - 255 of 264 Reviews

Glassdoor has 8,373 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.