Is USAA a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at USAA have rated their employer with 3.0 out of 5 stars in 264 Glassdoor reviews. This is a lower than average score with the overall rating of USAA employees being 3.2 out of 5 stars. Search open Customer Service Insurance Agent Jobs at USAA now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at USAA .

Does USAA pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at USAA with 3.9 out of 5 stars based on 264 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1705 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 502 reviews)); "It values support of the military and allows for a great work life balance." ((in 340 reviews)); "Yearly Bonuses are great and helpful." ((in 289 reviews)); "Great company values and great benefits" ((in 131 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 297 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 240 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 171 reviews)); "The only thing I would say is that in this economy the salary is low" ((in 82 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 75 reviews))

USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

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Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews

5.0

Feb 8, 2014

The best benefits and the best customers in the world

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Education reimbursement, excellent health benefits, 8% 401k match, Starbucks and a gym in the building, annual bonus at holidays and for overall company performance.

Cons

Too few opportunities for advancement regardless of prior experience, education or performance, culture of every man for themselves, sales culture is not for everyone, employees are not empowered, little flexibility for time off and management is not accessible, promotions lead to a loss of seniority in the new position which affects shift bidding and time-off bidding

5.0

Oct 8, 2013

Was the best company I ever worked for.

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The benefits package is unbelievable. The time off they offer is superb. I would highly recommend anyone interested in working in the insurance field to check this company out.

Cons

You are in a call center all day. It was a bit of a drive for me.. They only have a couple of offices throughout the United States. So transferring to a higher position can be quite difficult.

5.0

Sep 15, 2013

A great place to work!!

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great pay, great culture, excellent benefits, reasonable expectations, great management

Cons

I have heard of cliques that have been formed involving colleagues that have cause problems. I personally have not had any problems.

Viewing 256 - 258 of 264 Reviews

Jobs at USAA

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

Life Insurance Sales Agent – Multi-Level Opportunity

USAA

USAA Customer Service Insurance Agent reviews

Company ratings over time

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Reviews by job title

The best benefits and the best customers in the world

Was the best company I ever worked for.

A great place to work!!

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