UniFirst reviews

3.6

62% would recommend to a friend

(2,544 total reviews)
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Steven S. Sintros

70% approve of CEO

54% positive business outlook

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

3K reviews
5.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

• Strong organizational stability backed by decades-long market presence and a consistent revenue model. • Clear, metrics-driven expectations that provide transparency in performance management and career progression. • Robust training and onboarding programs that prepare leaders to drive sales execution at a high level. • Well-defined sales systems and processes that reduce ambiguity and support scalable team performance. • Supportive cross-functional structure, including service, operations, and corporate teams that enable sales leaders to focus on strategic growth. • Competitive compensation potential, with performance incentives tied directly to measurable outcomes. • Opportunities for market expansion, allowing leaders to directly influence territory growth and business development strategy. • Strong company culture centered on accountability, fostering high-performing teams and consistent alignment with organizational goals.

Cons

• High expectations and accountability standards may not align with every leadership style; success requires a driven, disciplined approach. • Performance metrics are very transparent, which is beneficial for many but can feel demanding for those not accustomed to a structured environment. • The role requires sustained field presence, which may challenge those seeking a more office-centric management position. • Growth initiatives can move quickly, requiring adaptability and comfort with continuous change. • Success depends heavily on self-motivation, as the environment rewards proactive leaders who thrive under clear goals and ownership.

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UniFirst Response
7mo
We appreciate your time in writing a review and all your hard work. Thanks for sharing your feedback!
1.0
Nov 23, 2025

Terrible company

Recommend
CEO approval
Business Outlook

Pros

Zero pros absolutely horrible company, I did the job of a Branch Manager for 2 years without the pay and my upper management knew about it.

Cons

Long hours, covered routes, nothing was ever good enough.

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UniFirst Response
7mo
Creating a positive workplace is a priority at UniFirst. We appreciate your feedback as we strive for continuous improvement.
1.0
Nov 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Good sales training and ongoing training available for tenured employees

Cons

I was hired and fired within 6 weeks of employment. I was told I wasn’t the right fit for the role and that I would end up drowning in it. I started with some background in sales so I wasn’t completely a newbie but felt disrespected of my time to be hired and fired so quickly. The company has a training period where you learn all the scripts of what to say to prospects. The whole training is essentially built around stealing competitors business (that I won’t name based on confidentiality but go figure) and shaming them for their service. Upon getting hired I started learning all the scripts because they have an exam based on the all the scripts you learn. I still didn’t have my sales certification exam for a few more weeks before I got fired. Seems like a cutthroat industry and claim not to be while promising it’s a family oriented business. I was told by a rep that the competitors will price gouge and that Unifirst will steal business because of that and then later price gouge as well. It’s unethical to do that. Local businesses work hard to have what they have for a corporation to be profiting on them from ancillary charges. I don’t recommend anyone to even bother going to an interview for the sales department. It’s the worst one with apparent high turnover and I believe it’s due to management and compensation. Also in a business where contracts is the nature of it, expect to wait years to get a sale.

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UniFirst Response
7mo
We are disappointed to hear that your experience wasn't ideal. Thanks for sharing your feedback.
Viewing 85 - 87 of 2,544 Reviews

Glassdoor has 2,592 UniFirst reviews submitted anonymously by UniFirst employees. Read employee reviews and ratings on Glassdoor to decide if UniFirst is right for you.