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Universal Orlando Resort

Part of NBCUniversal

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Universal Orlando Resort reviews

4.0

86% would recommend to a friend

(2,402 total reviews)

Tom Williams

83% approve of CEO

67% positive business outlook

Universal Orlando Resort has an employee rating of 4.0 out of 5 stars, based on 2,402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Orlando Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Apr 18, 2016

No growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product, decent benefits. Overall a fun environment and you generally know what expected of you. Days off and vacations are all honored.

Cons

Keep growing and saying that there is opportunity to get promoted, but there never is. Everything stays the same. Some managers are good, a lot are very complacent. You will be asked to do more and more with less and less and watch the executives keep getting richer and richer.

1.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Fun Work Environment: The nature of the business made each day dynamic and engaging. Whether behind the scenes or guest-facing, you feel connected to something bigger. Great Employee Perks: Employees enjoy fantastic benefits such as free theme park tickets and generous discounts on retail products, food, and merchandise. These perks added a lot of value. Strong Benefits Package: The retirement plan was competitive and well-structured, and the medical coverage was comprehensive.

Cons

While the company publicly promoted Diversity, Equity, and Inclusion initiatives, I observed a disconnect at the leadership level. There was clear diversity at the analyst and manager levels, but leadership remained predominantly white and male. This disparity was disheartening, particularly given the emphasis placed on DEI values. Another challenge I faced was a sudden change in roles upon starting. I was initially hired for a position that matched my background, but was quickly reassigned to a different function with little alignment to my expertise. Despite meeting my goals, I experienced targeted criticism regarding my work style. It became apparent that my manager was creating situations that undermined my confidence. Eventually, I decided to leave because it started to impact my mental health.

5.0
Feb 24, 2019

Sales associate job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay Treats employees very well Universal discounts

Cons

Long hours Mandatory breaks and lunches

Viewing 7 - 9 of 2,402 Reviews

Glassdoor has 2,575 Universal Orlando Resort reviews submitted anonymously by Universal Orlando Resort employees. Read employee reviews and ratings on Glassdoor to decide if Universal Orlando Resort is right for you.