Upgrade reviews

3.9

69% would recommend to a friend

(74 total reviews)
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Renaud Laplanche

84% approve of CEO

69% positive business outlook

Reviews by job title

74 reviews

Reviews about "Compensation"

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2.0
Jul 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Casual dress code, fully stocked kitchen with great views of downtown PHX,

Cons

Low bonuses, bonus structure changes often, not paid appropriately compared to the amount of work we do, have to walk a quarter mile from the parking lot to the building (not long but sucks in the heat or cold winter).

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Upgrade Response
7y
Thank you for sharing your feedback with us. We do understand that our programs may not always meet with everyone's expectations, however, we always encourage our team members to share any feedback with our business leaders through our open door policy. Our VP of Operations welcomes feedback and would like the opportunity to review our team members' concerns with them on a 1:1 basis. Please consider reaching out to him to further discuss your comments and concerns on the earnings potential of your individual performance bonus plan. Unfortunately parking is limited in downtown. There are many factors the parking garage owners review to determine how many spaces we are granted access to use. We do re-evaluate regularly any new options available for this fully paid company benefit. We felt walking a few blocks was more convenient than taking a shuttle from garages at a further distance. We know this information doesn't answer the extreme temperatures we see in Arizona, however, we wanted to acknowledge and thank you for your feedback and know we will continue to assess other options in future.
4.0
Apr 7, 2019

Good Company Overall

Recommend
CEO approval
Business Outlook

Pros

They treat their employees well and if you work hard you can do well for yourself here. It’s not very difficult and they pay isn’t horrible for the amount of work you have

Cons

Wish there was better opportunity to grow and collaborate in a startup environment. You are very limited to your assigned work.

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Upgrade Response
7y
We appreciate you sharing your feedback with us. As a scaling company, we strive to provide a collaborative culture filled with growth opportunities as we thoughtfully build our teams throughout the organization. We can appreciate that the availability of these opportunities may not always align with our team members’ individual expectations, however, hearing this specific feedback is helpful to us as we continually evaluate our internal growth needs. We strongly encourage you to share your expectations and experiences with your manager, via our internal employee surveys, or if you prefer you can reach out to us directly at wecare@upgrade.com and we’ll set up a time to speak with you personally. Thank you for your contributions to Upgrade and our customers.
5.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

-Tons of support in getting up to speed doing the job with weekly coaching sessions with supervisors - Pay is great and includes a 20% monthly bonus based on very attainable goals - I cannot say enough good things about all the people that lead the Loan Servicing & Collections team from the team leads, to the supervisors, all are excellent, fair people who work hard to help you succeed - In most situations, you are empowered to actually be helpful in addressing customer's needs rather than simply stating policy at them. - Coworkers are great and it is a work-hard play-hard atmosphere -TONS of free stuff from free food to all kinds of swag, it is a fun place - Private break rooms

Cons

-A little bit of micromanagement but it is not too invasive -The company takes its ethical responsibilities very seriously, which means very strict rules regarding customer verification before giving out information, which can occasionally be frustrating. -Quality Assurance reviews are abnormally strict -Deferment request process is a work in process

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Upgrade Response
7y
We appreciate you taking the time to share your feedback with us. Your constructive comments about your experience will help guide us as we continue to evaluate our policies and processes in future. We strive to balance the compliance requirements for our business while providing clear communication to our employees regarding why we have these policies and practices in place. As with any scaling company, growing pains are an inevitable part of the process. Again, thank you for your feedback. We wish you the best moving forward and thank you for your time with us.
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