UserTesting Account Executive reviews

2.9

50% would recommend to a friend

(16 total reviews)
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Eric Johnson

56% approve of CEO

50% positive business outlook

Account Executive employees have rated UserTesting with 2.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Account Executive professionals have an average working experience there. UserTesting is rated 25% below average by Account Executive professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
5.0
Sep 18, 2022

Great culture & product

Recommend
CEO approval
Business Outlook

Pros

Very flexible, lots of perks, great culture, and fun at work, listen to employees for change

Cons

No cons at the moment

4.0
Oct 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Great work space. Enjoy your peace.

Cons

I didn’t find any cons

1.0
Feb 22, 2021
Recommend
CEO approval
Business Outlook

Pros

You'll be given nice swag. Your first 6 months should be OK.

Cons

Managers are close friends, previous coworkers, or related so be very careful about giving feedback. Promotions are given to favorites. There is very high turnover and they do not put people on a plan or provide any warnings. Territories are not equally distributed. While I was there I saw two people get fired and a manager's friend/family member was given the role. It is extremely clickish. They didn't have HR at my time there and I wish I reported a few people for inappropriate comments and behavior.

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UserTesting Response
5y
Hi there. I wonder how long ago you worked at UT? In 2018, I began building the People team and we are now 28 people across all orgs and locations. I can't think of any example in the last 2+ years of a friend or family member taking a role to replace someone. Our current turnover rate is 13% -- which is well below the average rate for a private growth tech company and the Sales turnover is quite a bit lower. Sales is our happiest group in our annual surveys and the Sales team regularly reviews each member of the team regarding their performance, so the warnings are very regular if someone isn't performing. If you'd like to share more, I'd love to hear. You likely recall the company email and can ping me there and I am happy to talk and hopefully can help.
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