UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
1.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Great product with tons of excellent use cases for customers.

Cons

Absolute clown show in sales leadership as yet another re-shuffle at the top brings in Colonel Kurtz from Apocalypse now with zero domain expertise and the elegance of a fullback hit in the head too many times.

2.0
Oct 6, 2023

Used to be great

Recommend
CEO approval
Business Outlook

Pros

Benefits and Pay were above average

Cons

We were bought out by PE and merged with main competitor. It's been a cluster since then, no direction and really tough going. I'd wait until they get things more organized. UT used to be a great culture, but has changed drastically.

2.0
Sep 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Userzoom is an essential player in a sub Industry of Tech under UX Research. UX research' importance is exploding rapidly like never before. It's the newest form of customer services and enterprises are realizing it- slowly (previously) but now at a much more rapid pace. This company doesn't offer the best solution nor the cheapest but it has a recognizable name and usually get's brought into purchasing considerations.

Cons

There are some outstanding employees at this organization, amazing people, as well as some rock-star-sales-talent. I don't know how this company attracted good talent, but it did. With that being said, every company has its fair share of carpetbaggers: this company- has more than enough of them spread throughout the sales team. A good number of the Account Executives are inexperienced, offensive to clients, and unwilling to help mentor newer SDRs *huge problem for career advancement*. This sales team isn't the typical sink or swim as it's much closer to "here's your ball and chain, now- go for a swim". Diversity at this organization only seems to be important to the members with seniority. If you aren't a part of the "original sales regime" you're better off keeping your ethnicity close to the chest. I, personally, as well as my colleagues, were mocked for being from all kinds of different ethnic backgrounds- the behaviour was condoned by higher ranking employees, senior employees and management.

Viewing 28 - 30 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.