Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 83 reviews)); "Culture WAS great until the buyout" ((in 76 reviews)); "Great benefits such as:" ((in 37 reviews)); "good pay easy remote fixable time" ((in 27 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 22 reviews)); "constant reorg and layoffs" ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

578 reviews

4.0

Jan 11, 2022

User Tester

Tester

Recommend

CEO approval

Business Outlook

Pros

Flexible time: you get to pop on the platform whenever you have time

Cons

Unstable income. You'll never know when you'll get a gig

5.0

Dec 29, 2021

Supportive Workplace with Great People

Analyst

Recommend

CEO approval

Business Outlook

Pros

-Amazing benefits -A C Suite that is very involved and supportive of their teams -Great Product -Fast growing company with a lot of opportunity -Everyone is so helpful and is working towards the same goal

Cons

-The fast pace can be a little overwhelming at times but the work you do here does not go unnoticed and the pros quickly outweigh this

5.0

Dec 24, 2021

Best Company and Culture, from Top Down

Senior salesforce administrator

Recommend

CEO approval

Business Outlook

Pros

Amazing team Incredible culture where everyone is selfless and wants each other to thrive Unlimited opportunities to grow personally and professionally

Cons

None at all, which is rare these days.

Viewing 310 - 312 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

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Strategic Accounts Director

United States

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Partner Sales Director