Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 78 reviews)); "Good benefits for the most part" ((in 42 reviews)); "Good pay to work ratio" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

5.0

Jul 14, 2021

Company you can grow with!

Smb account executive

Recommend

CEO approval

Business Outlook

Pros

A product that not only benefits businesses but is very interesting to learn about and use. Amazing benefits, high compensation, WFH extra $ for office supplies, great leaders who are willing to go above and beyond to support... the list goes on! You can tell they genuinely care about their employees and I am beyond grateful for my choice to join UT. Excited to continue to learn and grow with the company.

Cons

A successful/fast-growing startup with a highly useful/in-demand product is going to experience some growing pains. All chances to learn. No cons, happy to be a part of the growth.

5.0

Jul 8, 2021

Software Tester

Software tester

Recommend

CEO approval

Business Outlook

Pros

Remote, fun, flexible, balance, opportunities

Cons

Remote, timing, availability, support, pay

5.0

Jun 25, 2021

Great for side cash!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can do it as much or as little as you want

Cons

Can’t rely on it for full time work

Viewing 343 - 345 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

View job

Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

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Reviews by job title

Company you can grow with!

Software Tester

Great for side cash!

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