Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 46 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible, Work from Home, Straight Forward" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Chaotic leadership team in the EU with no guidance or market strategy, just do more and try to get your number is the best idea they come up with." ((in 5 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

578 reviews

5.0

Feb 9, 2021

Love it!

Tester

Recommend

CEO approval

Business Outlook

Pros

Good compensation for a small amount of time, and they have improved the way you can qualify for tests. The live tests are my favourite because you are paid well and they are fun!

Cons

None I can think of, except some clients have very high expectations and take marks off for unknown reasons.

5.0

Feb 1, 2021

2 years and grateful

Talent lead

Recommend

CEO approval

Business Outlook

Pros

Very supportive and equitable culture. The company and it's employees truly pride themselves to be kind and empathetic to their peers. It's a pleasure to call this my company my safe place throughout 2020 and it's chaos.

Cons

Just everyday growing pains, nothing out the usual.

5.0

Jan 21, 2021

Excellent place to work

Quality engineer

Recommend

CEO approval

Business Outlook

Pros

I cannot recommend working for this company highly enough. They have been so supportive of me and I really enjoy the project I am working on and the autonomy and trust I am given by my team and peers. To list a few others: - The people are intelligent, caring and supportive - We have great communication and collaboration across all teams - our CEO regularly message on slack! - Our benefits are outstanding and we are rewarded for our hard work - Many career progression Opportunities - Fantastic values that resonate with all of us and are frequently used - When the world opens up again, we have a fantastic office in George Street, Edinburgh and we will be invited to visit our colleagues in America!

Cons

I am still in the honeymoon phase as such so there are very few cons for me atm! We are a global company, all collaborating remotely across many timezones and it can be difficult to manage at times. We have big goals for 2021 so I'm really interested to be part of this and see where the year takes us.

Viewing 367 - 369 of 578 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Partner Sales Director

Remote

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Director, Segment Marketing

United States

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Strategic Accounts Director

Remote

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