Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

578 reviews

1.0

Feb 22, 2021

Do your due diligence before you believe anything

Account executive

Recommend

CEO approval

Business Outlook

Pros

You'll be given nice swag. Your first 6 months should be OK.

Cons

Managers are close friends, previous coworkers, or related so be very careful about giving feedback. Promotions are given to favorites. There is very high turnover and they do not put people on a plan or provide any warnings. Territories are not equally distributed. While I was there I saw two people get fired and a manager's friend/family member was given the role. It is extremely clickish. They didn't have HR at my time there and I wish I reported a few people for inappropriate comments and behavior.

UserTesting Response

Hi there. I wonder how long ago you worked at UT? In 2018, I began building the People team and we are now 28 people across all orgs and locations. I can't think of any example in the last 2+ years of a friend or family member taking a role to replace someone. Our current turnover rate is 13% -- which is well below the average rate for a private growth tech company and the Sales turnover is quite a bit lower. Sales is our happiest group in our annual surveys and the Sales team regularly reviews each member of the team regarding their performance, so the warnings are very regular if someone isn't performing. If you'd like to share more, I'd love to hear. You likely recall the company email and can ping me there and I am happy to talk and hopefully can help.

3.0

Feb 18, 2021

Anybody can do it, but not really

Waste management worker

Recommend

CEO approval

Business Outlook

Pros

Good people all over, fast paced

Cons

Lack of true empathy despite being what it sells

UserTesting Response

Hi. I'm sorry that your time here didn't work out. If you'd like to share more so we can improve, I'd love to talk. We're proud that 94% of the employees in the 2020 annual survey told us they would recommend UserTesting to a friend as a good place to work. But that doesn't mean everyone's experience is a good one. Please feel free to reach out if you would like.

4.0

Feb 16, 2021

Solid company

User experience business development manager

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, interesting subject matter in the UX field.

Cons

Rigid management, 3 CEO's of company.

Viewing 364 - 366 of 578 Reviews

Jobs at UserTesting

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United States

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