UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
1.0
Sep 18, 2025

Leadership/PE Owner = Trash

Recommend
CEO approval
Business Outlook

Pros

It started out great until the PE takeover and then it was absolute trash

Cons

Leadership ran this place into the ground Took too long to make decisions I was asked to fabricate metrics/data and when I refused I was labeled as a "problem child" and ultimately my position was elminated

2.0
Aug 25, 2025

Constant change = constant whiplash

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Base salaries tend to be competitive -Remote roles -unlimited PTO -Great health insurance -Fun/interesting customers and use cases

Cons

-Thoma Bravo -Our product is seen as a nice-to-have in an industry that itself is seen as a nice-to-have and expendable

Viewing 37 - 39 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.