UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
4.0
Oct 17, 2025

CSM

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management, remote setting, continuous focus on KPI

Cons

More focus on cross cultures during integrations/acquisitions

2.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Software is best in class and has a promising future.

Cons

New leadership has no idea what they are doing and have hired more new people. It is like the blind leading the blind. Utter chaos. They love to tell those who have been here awhile about what we sell.

5.0
Sep 19, 2025

So far so good

Recommend
CEO approval
Business Outlook

Pros

Dedicated onboarding/training. Teammates are interesting, engaging, and happy to help. Good benefits. Looking forward to my time here.

Cons

It was a very long hiring process.

Viewing 34 - 36 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.