Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Good benefits for the most part" ((in 40 reviews)); "Good pay to work ratio" ((in 25 reviews)); "Flexible, Work from Home, Straight Forward" ((in 23 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

4.0

Nov 8, 2019

Evolving, improving company

Emea delivery

Recommend

CEO approval

Business Outlook

Pros

Flexible working is encouraged. Managers let you get on with work. Scope to learn with a constantly evolving product. Friendly people Approachable management Ideas are encouraged

Cons

American Management style doesn't always work for other regions Less autonomy if you're not a part of the senior leadership team Constantly changing processes can be difficult to keep up with Lack of transparency with clients Male/female employee ratio imbalanced, and very few females in senior leadership

5.0

Nov 7, 2019

Lots of supportive, passionate people. Great environment to learn about UX

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Always been trusted by managers to do my job and allow me to be flexible with my working. Manager and my team are really supportive even though we are global. So many excellent researchers within the company to learn from, and through our customers we get to work with great UX people across lots of industries. All the teams are so passionate about what they do - design, engineering, support, sales etc - it's infectious.

Cons

HR used to be a bit disorganised but lightyears ahead of what it was when I joined. Be better if London office had own kitchen space.

5.0

Nov 6, 2019

Rapidly scaling company, good to be a part of.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

There is a lot of trust at UserZoom, you're empowered to do what you were hired to do. The London office has fruit, socials, free drinks and a gym. Knowledgable & interesting colleagues, good vibes & plenty of opportunity for career progression

Cons

No subsidised gym Echoey meeting rooms

Viewing 409 - 411 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

United States

View job

Partner Sales Director

Remote

View job

Strategic Accounts Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Evolving, improving company

Lots of supportive, passionate people. Great environment to learn about UX

Rapidly scaling company, good to be a part of.

Jobs at UserTesting

UserTesting reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

UserTesting reviews FAQs

Jobs at UserTesting