UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
1.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Can always work from home, very chill and relaxing environment. Can always take time off work if you have kids. Flexible time off policy.

Cons

CEO lies to us. Extremely low pay, benefits get worse every year. HR is incompetent and not really willing to help. Not much diversity as management is mostly white men. In engineering the only way to get promoted is if you are friends with management as racist and misogynist coworkers always seem to get promoted. Post merger is causing a ton of stress with strict deadlines. You never really know what the CTO is doing or has done, he shows up to meetings unprepared and just wings presentations.

3.0
May 18, 2023

I used to love it, pre-merger.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love my direct colleagues and peers, they are smart and caring.

Cons

Post acquisition and merger I feel like I got a job at UserZoom I didn't want and the UserTesting culture is dead and only a namesake. There is very much a "nickel and dime" the customer culture infiltrating the orgs. As part of the reorg they reduced customer facing team members and then doubled the workload with poor infrastructure and direction.

2.0
Jan 17, 2023

A detailed look into UT.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally nice and helpful people to work with.

Cons

CULTURE Very clique-y. Leadership will tell you 2 days in-office is "optional", but will guilt trip you while implying that you must have some type of issue if you can't or don't want to come in at least once a week. When in reality, their office is a very distracting work environment with limited space for solitude and privacy when making calls. They will prioritize those who come in the office and chug the Koolaid, regardless of their performance (this was made very apparent with who they chose to layoff when they decided to "downsize" the org at the beginning of Q3 '22). PAY They pay SDRs (inbound) pennies compared to market. BDR (outbound) pay is avg. (MINORITIES, see below) Overall very white as a company (as expected), with a couple sales leaders/managers from minority groups. However they keep their money and bosses first, and neglect idea of uplifting people like them and having their backs as they try to jumpstart their careers. A group was created by a couple minority managers that was set to meet once a month with the goal of providing tailored career development discussions and advice for underrepresented people who havent had that. GREAT idea, but I'm reality, we met about 2 out of 6 months after it was created- with the meetings being cancelled last-minute and without explanation time after time.. Zero diversity among AEs as well. A lot of AEs treat and talk to sales/biz reps as if they are their personal assistants, rather than partners in prospecting. They won't care about your success or well-being, even though you're directly responsible for them being able to make RIDICULOUS money. BENEFITS Outdated PTO policy based on accrual. Limited sick time. OK standard benefits. One-time "WFH office set-up stipend" that's barely enough for an extra monitor. Old, slow, and cosmetically flawed MacBooks, that waste at minimum an hour a day buffering and freezing. And the laptop is ALL you are provided from the company. OVERALL Not the move, unless you just need somewhere to start and have limited options.

Viewing 40 - 42 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.