Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 29 reviews)); "Flexible, Work from Home, Straight Forward" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 11 reviews)); "Their HR is non existent." ((in 3 reviews)); "Office space is kind of crowded and groups are split up among several offices." ((in 3 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (578 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

5.0

Nov 2, 2018

All my friends wish they worked here

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Very flexible, and responsive to my scheduling needs. An unusually caring group of people that is strong on empathy and communication over hierarchy.

Cons

Structure keeps changing, and culture rewards the outspoken over the shy.

4.0

Oct 29, 2018

Too little tests.

Tester

Recommend

CEO approval

Business Outlook

Pros

Easy job to do, just speaking out loud and explaining your thoughts.

Cons

Only a few tests come up at a time and you will not be eligible most of the time.

4.0

Oct 24, 2018

Great place to work!

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

- Great work life balance. - Clear and career path and development. - Friendly and relaxed vibe in the office. - Supportive and driven work colleagues. - Amazing product. - Global company with huge growth over the last few years. - Senior Management are very approachable.

Cons

- Some growing pains due to increased growth.

Viewing 430 - 432 of 578 Reviews

Jobs at UserTesting

Insights Partner

Remote

View job

Partner Sales Director

Remote

View job

Director, Segment Marketing

Remote

View job

Strategic Accounts Director

Remote

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UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

All my friends wish they worked here

Too little tests.

Great place to work!

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