Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "Culture WAS great until the buyout" ((in 78 reviews)); "Good benefits for the most part" ((in 42 reviews)); "Good pay to work ratio" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (578 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

5.0

Jan 16, 2019

Great place to develop and work!

Greater manchester

Recommend

CEO approval

Business Outlook

Pros

The product is the best in the market which makes it great to work with. Flexible office environment allowing creativity and a chance to 'mix it up' enabling ownership of own work which increases personal responsibility. Good social side and management very genuine.

Cons

Poor lighting in Manchester office and temperature never quite right!

5.0

Nov 20, 2018

Fantastic engineering culture. Well executed product.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Fantastic engineering culture. Smart employees. Values growth, kindness, and customers. Great product. Very remote friendly.

Cons

Some tech debt. Outdated frameworks in use.

1.0

Nov 14, 2018

Get off this sinking ship

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there really are some smart and talented people here, unfortunately there is no path for them to grow and be successful.

Cons

This company has a terrible track record of firing women leaders and replacing them with just more white men. Diversity and inclusion is a joke. The executive team is incompetent and the culture is broken. No accountability, no vision, no leadership, and the salary compared to market rate is abysmal. The CEO loves to point fingers and place blame for these problems just about everywhere but himself, but at the rate he's losing talented people he's running out of excuses.

Viewing 427 - 429 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

Remote

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Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

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Reviews by job title

Great place to develop and work!

Fantastic engineering culture. Well executed product.

Get off this sinking ship

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