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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (578 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      578 reviews
      1.0
      Aug 19, 2018

      Very bad company- must avoid

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice people and decent pay

      Cons

      - Training pretty much non-existent - Very bad guidance - The customer doesn't matter, only their money - Employees are not supported to succeed - Overworked and understaffed

      5.0
      Aug 1, 2018

      Cutting Edge Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cannot say enough about the company I am privileged to work for and with. From the people I work with daily, to the product/solution we offer, the impact we have on any organization looking to improve customer experience, to the leadership, to the snacks and amazing culture we have; UserTesting is a company you would be foolish to skip out on or not take a look at if you want to make an impact on your career or on other organizations.

      Cons

      Every company has its cons, no one is perfect, no company is perfect...but nothing to mention substantial enough to post here.

      4.0
      Jul 31, 2018

      Growing company - amazing perks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      UserTesting is a leader of the industry. The culture is more than enticing! Free lunch 2X a week, stocked break room, bi-weekly happy hours, weekly yoga sessions and massages. New executive team is exactly what UT needs to get to the next level. Big things are on th horizon and I am excited to be part of the journey!

      Cons

      Not a great work life balance. Many employees commutes take up to an hour +. Work from home 1-2x a month would alleviate a painful commute.

      avatar
      UserTesting Response
      7y
      Thanks for the feedback. As you know, we're looking at our offices and how we work. Please talk to your manager about working from home occasionally -- this is something we support if it is possible!
      Viewing 442 - 444 of 578 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.