Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 29 reviews)); "Flexible, Work from Home, Straight Forward" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 11 reviews)); "Their HR is non existent." ((in 3 reviews)); "Office space is kind of crowded and groups are split up among several offices." ((in 3 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

1.0

Jul 17, 2018

A soulless company with no direction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The London office's were to a very high standard. - The company allows flexible working hours and the ability to work from home.

Cons

- The company suffers considerably with a distinct lack of culture and values. - The global senior management team takes no responsibility for their actions on the wider workforce. - Management's complete apathy towards staff contributes to poor morale and no sense of team. - Employees are not empowered or supported to succeed.

5.0

Jul 16, 2018

Great Company Culture | Incredible Product | So Much Potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company culture is fantastic, and the product sells itself. I'm also very impressed by the talented and hard-working employees that UserTesting continues to develop and hire. I'm very excited and optimistic about UserTesting's future.

Cons

Not a lot to complain about

1.0

Jun 19, 2018

This company has ZERO empathy for it’s employees.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Talented researchers (or whatever is left of them) - Nice offices - Some remote working (1day per week max, not every week) is allowed

Cons

- Very low people retention - Management is poor and inexperienced - Salaries below the market average - No training provided - US-based HR is unaware of UK procedures and legislation.

Viewing 448 - 450 of 578 Reviews

Jobs at UserTesting

Director, Segment Marketing

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Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A soulless company with no direction

Great Company Culture | Incredible Product | So Much Potential

This company has ZERO empathy for it’s employees.

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