Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

56% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 29 reviews)); "Flexible, Work from Home, Straight Forward" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 11 reviews)); "Their HR is non existent." ((in 3 reviews)); "Office space is kind of crowded and groups are split up among several offices." ((in 3 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.3

56% would recommend to a friend

(578 total reviews)

Eric Johnson

62% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (578 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

578 reviews

3.0

Jun 7, 2018

Bcn office contingent to contingent

Software developer

Recommend

CEO approval

Business Outlook

Pros

Nice Office and equipment Nice ambient Remote working HHRR department is awesome.

Cons

Low salary Tech debt increasing CTO and tech VP's seem to be absent of what is happening on the core of its product. Toxic people staying around being overvaluated; nice new incorporations being undervaluated. Closed circle sensation.

2.0

Jun 1, 2018

A small company suffering from its desperation to grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great offices in London Talented researchers Flexible working

Cons

Reactive leadership Expendable attitude towards workforce Poor morale

4.0

May 24, 2018

Ux/ui tester

User experience/ui tester

Recommend

CEO approval

Business Outlook

Pros

Good pay to work ratio

Cons

Vacation is limited and insurance is lacking

UserTesting Response

7y

Hi there: Since you are a contractor, we don't have the ability to offer you benefits other than the gig work in testing for our panel. We do appreciate what you are doing for us and hope we can continue to give you enough work to augment the other things you are doing!

Viewing 451 - 453 of 578 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Partner Sales Director

Remote

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Director, Segment Marketing

Remote

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Strategic Accounts Director

Remote

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UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bcn office contingent to contingent

A small company suffering from its desperation to grow

Ux/ui tester

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