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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      5.0
      Apr 23, 2026

      Meaningful work and supportive culture, but some uncertainty

      Software architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

      Cons

      At times, there’s a sense of uncertainty from management.

      5.0
      Apr 10, 2026

      Great people team, competitive benefits, and transparent management.

      Talent partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people team at UserTesting is one of the best teams I ever worked with! Everyone is an expert in their own area, the leaders are caring and encouraging, and the company supports your professional development with learning stipends and resources.

      Cons

      Even though they’re making an effort, the executive team is not representing some minority groups. The C-Level and SLT could be a bit more diverse.

      4.0
      Apr 9, 2026

      UserTesting - I would recommend

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility & work/life balance Manageable workload Great manager Travel

      Cons

      No Bonus below the Director level

      Viewing 493 - 495 of 577 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.