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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      1.0
      Apr 24, 2015

      Visual Design

      Visual design
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with other teams on projects, can have discretion on workflows, time flexibility.

      Cons

      We're evaluated based on arbitrary and superfluous criteria ("you're not like us", need to be a better "fit"). Managers are arrogant and condescending. I don't think the CEOs would approve of them were they aware of their team management skills.

      avatar
      UserTesting Response
      10y
      I'm the CEO of UserTesting and I'd like to point out that this review is from someone who is on our panel of testers. They are not an employee of UserTesting.
      2.0
      Apr 16, 2015

      Awesome coworkers; inexcusably bad management practices.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The lower-level employees are great people. I made good friends here. It's a way to get your foot into the tech industry.

      Cons

      The company suffers from serious issues: nepotism, favoritism, and sexism. Forcefully oppressive cultures exist in many departments. Sexual harassment is prominent in the SF office - my personal experience with this is one of the reasons I left the company. Employees are overworked, yet underpaid and undervalued, especially on the Research Team, which provides the core service for the company. Compensation is off by tens of thousands of dollars for many roles. Most people in upper management were brought in for their resumes or through nepotism, not for their skills or abilities. Managers at this level tend to be hypocritical and unaccountable. They have no respect for an employee's time, regularly canceling one-on-ones and check-ins without notice. The founders are nice, but seem to be largely unaware of the mistreatment of lower level employees. Initiative is not rewarded; it is more likely to be punished. Never do anything on "good faith" for this company, you will regret it. The most unfortunate thing about the whole situation at UserTesting is that there is NO trustworthy HR presence, so there is really no reason for managers to conduct themselves properly.

      4.0
      Mar 31, 2015

      Decent company with a clear purpose.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a beautiful, clean, functional website. A sad rarity among many company websites.

      Cons

      Possibly a bit too minimalist; may be difficult to find answers if you run into problems for remote work

      Viewing 550 - 552 of 577 Reviews
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      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.