Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

577 reviews

1.0

Jul 5, 2015

Keep it Real

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's an easy-going work place.

Cons

Management team requires a lot training, executives are out of touch, compensation and benefits could improveme, and not enough learning/growth opportunities.

UserTesting Response

10y

I'm the CEO of UserTesting and I'd like to respond to this review by pointing out that: > We have a management training program and our managers receive monthly one-on-one training from an experienced management consultant; > Our compensation is guided by a salary survey used by the top venture capital firms and our pay levels are generally above the 75th percentile levels of companies of our stage and size; we have a well defined career path for our UX researchers > We provide ongoing UX training to our employees through our in-house "UT University" which is a custom program created by our lead UX strategist who previously was the lead UX trainer for NNG, one of the world's leading UX consultancies.

5.0

Jul 3, 2015

Most Rewarding and Fun Job Ever!

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

UserTesting is an amazing place to work because they love to hire people who are smart, effective, and nice. The company is growing very quickly, but they still have a start-up culture, which helps to build your career in the direction you want to go. They have great benefits, smart and funny employees, and excellent leadership.

Cons

I've been with UserTesting for 2 weeks, and there are so many new people every week that it's so challenging to learn and remember so many new faces!

5.0

Jun 16, 2015

Great place to work

Client operations manager

Recommend

CEO approval

Business Outlook

Pros

UserTesting is a place where your creativity is never hindered - everyone is always looking for a way to work better, more efficiently, and provide more for our clients and internal teams. I've seen it grow over the past coupe of years, continually adding benefits and making sure your feedback is heard - good or bad - for the betterment of the company. It's exciting to know your voice is heard, and to see continual improvement, satisfaction, and results!

Cons

As a startup company, the compensation is adequate but not necessarily competitive. They make up for it in other ways, like making it a fun place to work and ensuring that you'll see the benefits long-term. It is a startup so it will definitely pay off!

Viewing 547 - 549 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

United States

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Partner Sales Director